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Onboarding Specialist jobs in London

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    • 30-minute screening on your background and customer onboarding philosophy.
    • ✓Lead end-to-end customer onboarding engagements from contract signature through…
    • View all Fospe jobs - London jobs - Onboarding Manager jobs in London
    • Salary Search: Customer Onboarding Specialist salaries in London
    • Host ~5 pre-booked 15-minute onboarding consultations daily.
    • Send follow-up emails and texts to answer questions and support worker onboarding.
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    • 1+ years in a role involving coordination, operations, or customer onboarding.
    • Customer Onboarding Specialist | QuantumLoopAI – Healthcare AI Startup*.
    • Experience planning targeted recruitment campaigns and improving recruitment or onboarding processes.
    • Experience using recruitment, onboarding or workforce…
    • Experience managing candidate pipelines and onboarding journeys.
    • Meet agreed KPIs across engagement, onboarding, clearance and conversion.
    • Coordinate administrative and communication tasks of employee onboarding, off boarding, and internal movement.
    • Ensure confidentiality and security of HR data.
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    • Support and coordinate the delivery of people initiatives and activities on site, working with relevant specialist teams including, but not limited to:
    • . Proven experience of using Applicant Tracking Systems(ATS) and / or HRIS platforms to seamlessly manage full-cycle recruitment and onboarding workflows.
    • Personally lead sensitive, specialist and senior-level appointments across the Group.
    • Lead recruitment campaigns and talent cohorts, coordinating candidates,…
    • Prepare offer letters, contracts and onboarding documentation.
    • Access to an early wage access scheme (further information provided during onboarding).
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    • Experience as an HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or in HR program roles.
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    • Experience supporting recruitment, onboarding, learning, engagement and payroll-related activity.
    • Oversees effective onboarding and orientation so that new…

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Customer Onboarding Specialist
Fospe
London
Full-time
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Job details

Pay information not provided
Full-time
London

Full job description

Guide enterprise stakeholders through setup, streamline systems integration, and drive early usage success on our primary digital verticals.


Role Overview

As a Customer Onboarding Specialist based in London, you will be the vital champion for new enterprise clients adopting Fospe’s platforms across the United Kingdom and Europe. You will manage customer kick-offs, orchestrate technical setup with client IT leads, and ensure rapid, delightful time-to-value.

Key Responsibilities

  • ✓Lead end-to-end customer onboarding engagements from contract signature through successful go-live.
  • ✓Conduct interactive training sessions and executive stakeholder walkthroughs.
  • ✓Coordinate with client IT teams to guide identity management (SSO), data migration, and API webhook setup.
  • ✓Identify integration bottlenecks early and collaborate with engineering to resolve technical roadblocks.
  • ✓Develop onboarding guides, self-service video walkthroughs, and deployment checklists to streamline time-to-value.
Mandatory Requirements

Eligibility & Qualifications

  • ✓Bachelor’s degree or equivalent practical experience in B2B client management.
  • ✓2+ years in Customer Success, Implementation Consulting, or Technical Onboarding within a B2B SaaS company.
  • ✓Outstanding interpersonal, verbal, and written English communication skills.
  • ✓Working technical literacy regarding web applications, REST APIs, CSV/JSON data formats, and SSO.
  • ✓Strong organizational skills with the ability to manage multiple client implementations concurrently.
  • ✓Customer-first mindset with genuine empathy and patience when resolving client challenges.

Preferred / Advantageous Qualifications

  • Experience with CRM platforms (HubSpot, Salesforce, Zendesk) and customer journey tracking.
  • Experience in UK/European enterprise client environments.
  • Familiarity with project management methodologies (Agile, Prince2).

Primary Technologies & Environment

Fospe Platform AdminHubSpotNotionLoomPostman (Basic)SlackJira

Our Hiring Process

01

Introductory Call

30-minute screening on your background and customer onboarding philosophy.

02

Onboarding Simulation

Mock customer kick-off presentation and troubleshooting scenario.

03

Team Meeting

Meet the UK Director and Operations team leads.

04

Formal Offer

Finalize package details and welcome to Fospe UK.


Summary Information

Department:Operations
Location:London, United Kingdom
Workplace:Hybrid
Employment:Full-time
Date Posted:2026-07-08

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