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    • Exceptional phone etiquette and customer service skills.
    • Customer service: 1 year (required).
    • Provide exceptional customer service to clients via phone and…
    • A customer service professional (gn) to join our Composite Materials GBU, managing a defined portfolio of customers across commercial and supply chain functions…
    • Strong customer service orientation with experience in client services.
    • Ability to analyze customer needs and provide tailored solutions.
    • Provide feedback on customer trends to improve service delivery.
    • Proven experience in customer service or a related field.
    • Customer Service Whiz: Proven customer service experience in a fast-paced, customer-focused environment (contact centre experience is preferred).
    • Sales and customer service representative required to make a large volume of sales calls on a daily basis selling laundry services into hotels, timeshares etc.
    • Call customers who have enquired via our online forms.
    • Deliver outstanding customer service via phone and email.
    • Some weekend work required on a rota basis.
    • Supporting customers facing difficult or sensitive situation.
    • Holding meaningful conversations that lead to great customer outcomes.
    • Previous experience in delivering excellent customer service, with a commitment to providing quality customer service.
    • Previous experience of working in a customer service role.
    • A key aspect of the role is to engage with potential and existing customers by responding to product…
    • Supporting customer service quality, response times, and customer journeys.
    • A senior customer service role with a small leadership element*.
    • Deal with customers via telephone and email offering excellent customer service in a dynamic and fast paced environment.
    • Training:* 2 weeks, fully paid.
    • Liaise with customers via social media channels (Facebook, Twitter & Instagram) to deliver excellent customer service in a dynamic and fast paced environment.
    • £1,000 salary increase for each year of service.
    • Hours:* Full-Time, Monday - Thursday, 9:00am - 5:00pm, Friday 9:00am-4:00pm.
    • Job Types: Full-time, Permanent.
    • Prior experience in a similar customer service role (eCommerce or tech preferred).
    • Answer incoming customer calls with professionalism and clarity.

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Job Post Details

Customer Service Representative / Service Co-ordinator - job post

Realm Fire & Security Ltd
3.7 out of 5 stars
230 Mugiemoss Road, Aberdeen AB21 9NP
From £25,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • From £25,000 a year

Job type

  • Permanent
  • Full-time

Location

230 Mugiemoss Road, Aberdeen AB21 9NP

Benefits

Pulled from the full job description

  • Free parking
  • Casual dress
  • On-site parking

Full job description

**Customer Service Representative**

**Duties:**

- Provide exceptional customer service to clients via phone and email

- Assist customers with enquiries, concerns, and complaints in a professional and timely manner

- Process orders accurately and efficiently

- Utilise data entry skills to update customer information in the system

- Upsell products and services to maximize sales opportunities

- Analise customer needs and recommend appropriate solutions

- Communicate effectively

- Maintain a high level of phone etiquette and professionalism at all times

- Handle escalated customer issues with empathy and problem-solving skills

**Skills:**

- Strong data entry skills with attention to detail

- Ability to upsell products and services effectively

- Excellent verbal and written communication skills in Englis

- Ability to analise customer needs and provide appropriate solutions

- Exceptional phone etiquette and customer service skills

We offer competitive pay, Join our team of dedicated professionals who are committed to providing outstanding customer service.

To apply, please submit your resume highlighting your relevant experience. Only qualified candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

  • Casual dress
  • Free parking
  • On-site parking

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

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