Online Customer Service Agent jobs

Reporting to: National Service Delivery Manager

Reference: R9932

Location: Brydekirk, Bury St Edmunds, Carmarthen, Exeter, Newcastle-Under-Lyme, Penrith, Portbury or Selby

Your role

The Customer Service Representative delivers a responsive, professional and reliable service to customers and Account Managers across the order-to-cash process. Acting as a key point of contact, you'll manage customer enquiries, resolve issues and support the smooth administration of customer accounts.

The successful candidate will be customer-focused, organised and proactive, taking ownership of their work, building positive relationships and working collaboratively with colleagues to deliver an excellent customer experience.

Your responsibilities

Customer Service

• Deliver a professional, responsive and customer-focused service to customers and Account Managers.
• Take ownership of enquiries and issues, ensuring they are resolved accurately and within agreed timescales.
• Customer Administration
• Maintain accurate customer records and process customer administration, pricing updates, contracts and related documentation in line with company procedures.
• Support the effective resolution of invoice queries, credit notes and customer account issues.
• Collaboration & Problem Solving
• Work closely with colleagues across Sales, Finance, Operations, Quality and Technical teams to resolve issues and provide a seamless customer experience.
Communicate openly and build positive working relationships with customers and colleagues.

Performance & Development

• Manage workload effectively, maintaining high standards of accuracy, quality and professionalism.
Embrace opportunities to learn, adapt and improve ways of working to support excellent customer service and business performance.

Knowledge, Skills & Experience
Essential

• Previous experience in a customer service, customer support or administrative role.
• Strong communication skills with the ability to build positive relationships with customers and colleagues.
• A customer-focused approach with a commitment to providing excellent service.
• Ability to take ownership of tasks and see them through to completion.
• Good problem-solving skills and the ability to identify practical solutions.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• High levels of accuracy and attention to detail.
• Competent IT skills, including Microsoft Office and experience of using business systems.
• Ability to work both independently and collaboratively as part of a team.
• A positive and adaptable approach to change, learning and new ways of working.

Desirable

• Experience within the agricultural, manufacturing or FMCG sectors.
• Experience of managing customer accounts, contracts or pricing administration.
• Knowledge of SAP, C4C, SIS or similar business systems.
• Experience handling customer complaints, invoice queries or credit note processes.

Applications

We value diversity in our workplace and welcome enquiries from everyone.

Candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria on the Gov.UK website.

Please make us aware if your need any reasonable adjustments to participate in this process.

We encourage you to submit your application as early as possible as closing dates can vary.