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Diamond & Jewellery Sales Consultant – Bespoke Engagement Rings

Join London’s Leading Bespoke Jeweller

Flawless Fine Jewellery is an award-winning Hatton Garden jeweller specialising in bespoke engagement rings, fine diamond jewellery, and rare gemstones.
We’re looking for a passionate, experienced, and detail-oriented Sales Consultant to join our team at our London showroom.

You’ll play a key role in guiding clients through our bespoke design process — from initial consultation to final creation — helping them select the perfect diamond or gemstone and ensuring every piece reflects their personal story.

The Role

As a Luxury Jewellery Sales Consultant, you will:

• Develop a deep understanding of our jewellery collections, gemstones, and bespoke creation process — and communicate this confidently to clients.
• Welcome clients for in-person consultations at our Hatton Garden showroom, providing tailored advice and design recommendations.
• Handle customer enquiries by email, phone, and LiveChat, ensuring every client receives a timely, thoughtful response.
• Guide clients through our bespoke design service, preparing accurate quotations for engagement rings, wedding rings, and fine jewellery.
• Assist clients in choosing diamonds and gemstones that meet their aesthetic and budget requirements.
• Liaise with our in-house CAD designer to translate client ideas into detailed 3D designs.
• Provide after-sales support, including care guidance, resizing coordination, and review follow-ups.
• Maintain the presentation and elegance of the showroom, ensuring displays always reflect our luxury standards.

What We’re Looking For

You are a confident communicator with a passion for jewellery and genuine enthusiasm for creating exceptional client experiences. You thrive in a high-end environment where attention to detail, relationship building, and service excellence are paramount.

Essential Skills & Experience

• Minimum 2 years’ experience in bespoke or fine jewellery sales (engagement ring experience highly preferred).
• Passion for diamonds, gemstones, and fine jewellery craftsmanship.
• Excellent written and verbal communication skills.
• Strong organisational and administrative abilities with exceptional attention to detail.
• Proven ability to build trust and long-term relationships with clients.
• Professional, articulate, and well-presented.
• Capable of multitasking and prioritising under pressure.
• Comfortable using technology, CRM systems, and email communication tools.
• Self-motivated and able to work both independently and as part of a collaborative team.

Desirable

• Gemological qualifications such as GIA, Gem-A, or equivalent (preferred but not essential).
• Experience working with CAD designers or jewellery production teams.
• Familiarity with Hatton Garden or other luxury jewellery markets.

Why Join Flawless Fine Jewellery

• Work directly in London’s historic Hatton Garden, the heart of the UK jewellery industry.
• Be part of a brand renowned for craftsmanship, transparency, and bespoke service.
• Collaborate with an expert team of gemologists, designers, and craftsmen.
• Enjoy a supportive environment that encourages personal growth and professional development.
• Engage with clients from around the world who value artistry, ethics, and design excellence.

Job Details

• Position: Full-time, in-store (no remote work)
• Location: Hatton Garden, London
• Category: Sales → Retail Sales
• Industry: Fine Jewellery / Luxury Retail

Please send your CV and a cover letter outlining why you’d be a great fit for this role.

Job Types: Full-time, Permanent

Pay: £25,000.00-£50,000.00 per year

Benefits:

• Employee discount

Experience:

• Hatton Garden Jewellery Sales: 1 year (preferred)
• Bespoke Jewellery Sales: 1 year (preferred)

Location:

• London, Greater London (preferred)

Work Location: In person