Senior Technical Analyst
Hereford, England, United Kingdom
Type: Permanent
Location: Hybrid
On-call rotation: One week every six weeks (with additional pay).
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.
We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.
We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.
As our business continues to grow we are recruiting for a talented Senior Technical Analyst to join our growing team.
Why not come be a part of our journey to success and take advantage of all MandM can offer you!
More than a role
✨ Competitive Salary: Your talent deserves recognition
Company bonus: We succeed, you benefit
Career Growth: Opportunity to grow
Staff Discounts: Stay stylish with our exclusive discounts.
Company Pension: Secure your financial future.
️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
Birthday Delight: Take your special day off to celebrate YOU
Free Parking
Health & Wellbeing programme; we’ll look after you
The Role Scope
The role of the Senior Technical Analyst is to be the subject matter expert for multiple IT services and technologies. Reporting to the Tech Lead, you will work within a multi-disciplined production support team, primarily ensuring our IT infrastructure remains fully supported and in line with our technology roadmap.
✨Role key responsibilities
- Actively participate in project implementations, including design review, system testing, configuration and deployment.
- Identify and implement new technologies and practices that can improve service operations, reduce costs, or increase efficiency.
- Provide support to the Technical Analysts, where necessary.
- Analyse business needs, design, and implement technical solutions that improve business efficiency and productivity.
Be the subject matter expert for multiple technologies, maintaining a deep understanding of the design and implementation within MandM Maintaining, monitoring and troubleshooting the server, storage and network infrastructure.
- Working to a high standard, following company procedures with all work being fully documented.
- Actively participating and contributing in Team meetings.
- Ensure all changes are carefully reviewed and follow the change control process.
- Sharing and promoting knowledge, skills and best working practices within the team, mentoring junior members when needed.
- Staying up to date with new technologies.
- Collaborate with the Head of Operations to define principles, standards, processes and working practices.
- Ensuring all solutions can be supported, are minimal, documented and are within the scope of IT Infrastructure Architecture.
- Researching problems, identifying causes, and recommending corrective measures.
- Taking part in the paid on-call rota (after completion of probationary period)
✨Skill/competency
5+ years of experience in technical support
- Strong background in networking and good understanding of dynamic routing protocols, BGP, OSPF
- Leading and/or supporting projects
- Deploying, configuring and troubleshooting VMWare
- Ability to multitask and manage conflicting priorities
- Cloud computing experience
Management and implementation of enterprise WiFi solutions Configuring enterprise level firewalls and VPNs
- Email security standards (DMARC, DKIM and SPF)
- Backup & replication technologies
- Identity Management solutions
- Patch, anti-virus and vulnerability management
Windows Server and Active Directory up to latest supportable versions You must have a full driving license
At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.
The people
✨Integrity
✨Teamwork
✨Accountability
✨Entrepreneurial approach
