Skip to main content
Post your CV and find your next job on Indeed!

Opera House jobs in London

Sort by: -
    • Balances the house count for the day to reflect actual room availability.
    • Ensures that the task sheets are accurately completed at all times to ensure the most…
    • View all Andaz Liverpool Street jobs - London jobs - Front Office Specialist jobs in London
    • Salary Search: Front Office Host/ess salaries in London
    • See popular questions & answers about Andaz Liverpool Street
    • As a Reception Manager you will be responsible for ensuring the smooth running of the lobby operation ensuring a high level of service is always maintained and…
    • Promotes amenities and food and beverage outlets and arranges in house amenities as and when required.
    • The hours for this role are based on 12 shifts on a 4…
    • As a Receptionist, you will be responsible for meeting and greeting our guest, including check in and check out procedures and dealing with guest enquires.
    • The hours for this role are 4 days on 3 days off on a rota basis.
    • As a Night Receptionist you will be responsible for night reception lobby hosting, ensuring a…
    • To support the Club Management in providing efficient and attentive service to the Members at all times, with particular regard to the private dining and events…
    • A successful Hospitality Assistant will play a key front-of-house role, creating a welcoming and positive experience for every visitor.
    • To maintain the hotels’ high standard of service and hospitality.
    • To have a thorough knowledge of all Front Desk operations.
    • Good level of English essential.
    • Be mindful of, and promote, hotel amenities, food and beverage outlets and services, and arrange in-house services as required.
    • You well ensure hotel amenities and outlets are promoted and will arrange in house services as required.
    • You will handle all aspects of the guest journey,…
    • Promotes amenities and food and beverage outlets and arranges in house amenities as and when required.
    • The hours for this role are based on 12 shifts on a 4…
    • Shift pattern: Flexible Shift Pattern, Inclusive of Weekends.
    • The Claridge’s Food Beverage department ensure the smooth running of all of our outstanding…
    • Shift pattern: 5 days / 2 off.
    • You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a…
    • If you've worked in reservations, revenue or distribution and enjoy making the commercial side run properly, we'd love to hear from you.
    • Review variances, mismatches, no-show charges, cancellations, rebates, voids, and “house use” rooms.
    • The Income Auditor is responsible for overseeing the daily…
Front Office Host/ess
Andaz Liverpool Street
·
4.0
40 Liverpool Street, London
£27,427 a year
Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Pay

£27,427 a year

Job type

Full-time

Benefits

Pulled from the full job description
Employee discount
Employee assistance programme

Full job description

Summary

Front Office Host/ess

Salary: £27,427 + Tronc

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighbourhoods.

The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.

At Andaz, which translates from Hindi as “personal style”, colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.

Duties and responsibilities related to the Front Office Host/ess role

  • Ensures that the task sheets are accurately completed at all times to ensure the most efficient communication with all Hotel departments.

  • Responsible for managing the flow of incoming guest services email requests and their delegation for completion

  • To meet and greet arriving and departing guests in a friendly and courteous manner assisting with luggage and transportation arrangements as appropriate.

  • Runs online back-ups every hour so that regular saves are done.

  • Ensures that all city ledger and third party payment correspondence is available upon check in and that the information corresponds in Opera and Reserve.

  • Ensures that all group correspondence is available on check in and that the information corresponds in Opera.

  • Checks and actions the trace report on a daily basis and reports all unresolved traces to the Shift Leader

  • Allocates showrooms on a daily basis according to guidelines.

  • Balances the house count for the day to reflect actual room availability.

  • Allocates arrivals for the day, focusing on VIP arrivals and guests with special requests.

  • Checks and resolves room discrepancies on a daily basis.

  • Checks that early arrival guests are dealt with in an efficient and speedy manner using the queue room procedure.

  • Ensures that express checkouts are settled in an efficient and speedy manner.

  • Ensures that room moves are actioned according to standard operating procedures.

  • Does daily credit limit checks and reports guests without sufficient credit to the Front Office Manager.


About you

We are looking for a confident and service-oriented Front Office Host with a passion for delivering exceptional guest experiences. Previous experience in a similar front-of-house or hospitality role is highly advantageous, with hotel or resort experience considered a strong asset. You should have excellent communication skills, a professional appearance, and the ability to remain calm and courteous in a fast-paced environment. A proactive, team-focused attitude and strong organisational skills are essential, along with a genuine enthusiasm for customer service and attention to detail.


Benefits you will enjoy as a Front Office Host/ess

  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
  • Free monthly massages
  • Access to the hotel gym
  • Free meals on duty in our colleague restaurant
  • Uniform provided and laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Next steps: Apply today for this Front Office Host/ess role and start your journey with Hyatt Hotels!

Let Employers Find YouUpload Your Resume