Operation Support Manager jobs

Great food in the workplace isn’t simply about fuel. It’s about increasing productivity and improving performance; it’s about happy, motivated people and inspiring environments. Our customers are at the heart of everything we do – we live to bring food and people together.

We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.

Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday. Come and join our award-winning teams – we are currently recruiting for a Deputy General Manager to join our team in Sunbury.

Location: Sunbury , Chertsey Road, Sunbury-on-Thames, Middlesex, TW16 7LN

Working Pattern: Monday - Friday, 40 hours per week, 07:00am - 15:30pm, Fixed term contract for up to 18 months

Rate of Pay: £48,600 per annum

Key Responsibility:

Front of House Operations

• Take ownership of the daily Front of House operation, ensuring the service runs smoothly and professionally.
• Maintain high standards across all customer-facing areas throughout the day.
• Ensure opening, service and closing procedures are completed correctly.
• Ensure all service areas are fully prepared, well presented, clean and appropriately stocked.
• Respond quickly to operational issues and escalate to the appropriate manager where required.
• Support hospitality, events, meetings and additional services across the site as required.

Customer Experience

• Lead by example and ensure every customer receives a warm, professional and consistent experience.
• Build strong relationships with customers and understand their needs and expectations.
• Proactively engage with customers and gather feedback to identify opportunities to improve the service.
• Deal with customer queries and complaints professionally, taking ownership through to resolution.
• Create a strong service culture within the team.

Team Leadership

• Lead, motivate and support the team on a daily basis.
• Conduct daily team briefings and ensure colleagues understand service priorities, events and expectations.
• Ensure all team members are fully trained and confident within their roles.
• Manage recruitment, onboarding, training and development of the team.
• Manage performance appropriately and provide regular coaching and feedback.
• Ensure rotas and staffing levels are appropriate for business requirements while maintaining effective labour control.
• Manage absence, annual leave and employee matters in line with company procedures, escalating where required.

Client Relationships

• Build a positive and professional relationship with the client and key stakeholders on site.
• Support client meetings, site visits and events where required.
• Act quickly on client feedback and ensure agreed actions are completed within the required timescales.

Commercial Performance

• achieving site sales, labour and financial targets.
• Identify opportunities to increase sales, customer engagement and participation.
• Support promotions, pop-ups, supplier activations and other initiatives to drive footfall and revenue.
• Monitor waste, stock levels and product availability to support effective cost control.
• Ensure appropriate controls are followed for cash handling, till procedures and financial processes.

Health, Safety & Compliance

• Ensure all Front of House operations are delivered in line with Health & Safety, Food Safety and company requirements.
• Ensure cleaning schedules, temperature checks and other required documentation are completed accurately and on time.
• Maintain excellent standards of cleanliness, presentation and food hygiene.
• Ensure team training and compliance records remain up to date.
• Proactively identify and report hazards, maintenance issues and operational risks.

What's in it for you?

Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Free parking onsite
• Free shuttle service from Feltham to site
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers