Skip to main content
Post your CV and find your next job on Indeed!

Operational Support Manager jobs

Sort by: -
    • Embed best practices in project delivery and operational processes.
    • Strong track record of managing client onboarding or similar customer-facing operational…
  • View similar jobs with this employer
    • Daily contract operations - maintenance of contract operational/financial specifications.
    • Responsible for over 50 staff, this role will hold operational…
    • You will have experience leading and developing operational support teams, helping people perform at their best while maintaining strong service and operational…
    • Supplier Management: Actively manage supplier performance to ensure service continuity, operational excellence, and process stability every time.
    • Work in partnership with the other Service Desk Supervisors to support best practice.
    • Assist Service Desk manager with management and production of staff rota…
    • Manage operational performance across our supplier panel, ensuring suppliers meet agreed operational charters and SLAs.
    • Taking time away from work ️.
    • Provide operational support across warehouses and service locations by covering staff absences, filling gaps, and delivering training.
    • Identify operational challenges and implement practical solutions that improve service delivery.
    • Manage and support the Lead Transport Refrigeration Engineer to…
    • Daily management of the MRP system, including investigating/resolving issues and providing support to users of the system.
    • Job Types: Full-time, Permanent.
    • Streams and broader warehouse operations support.
    • Support across the wider warehouse ecosystem.
    • Safety and compliance standards across all operational…
    • Analyse operational and asset data to support business performance and continuous improvement.
    • The role leads centralised support teams, reports on compliance…
  • View similar jobs with this employer
    • The role combines site management and front of house with client administration, business reporting and operational support.
    • Client reviews and project support.
    • You will support account managers and directors with product information, pricing, availability, alternatives and…
  • View similar jobs with this employer
    • Contribute operational insights and recommendations to support business improvements.
    • Act as a trusted operational contact, providing guidance and support…
    • You'll drive operational excellence, service performance, and customer outcomes while leading operational teams as one cohesive function.

People also searched:

store manager
supervisor
support engineer
team leader
office manager
operations manager
retail manager
Senior Client Operations Manager
CCP RECRUITMENT
·
3.0
Hatfield AL9 5AZ
£48,000 - £50,000 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£48,000 - £50,000 a year

Job type

Full-time

Shift and schedule

Monday to Friday

Full job description

Senior Client Operations Manager
£48,000 - £50,000
Hybrid - 3 days on site (Hatfield, likely to be moving to St Albans)

A fast-growing, global technology business is looking for a Senior Client Operations Manager to take ownership of client onboarding and drive continuous operational improvement. This is a high-impact role where you'll shape onboarding strategy, lead a small team, and partner cross-functionally to deliver a seamless, scalable client experience.

The Opportunity

You'll be the go-to leader for onboarding, ensuring new clients are integrated efficiently, consistently, and with a best-in-class experience. Alongside this, you'll identify inefficiencies, implement smarter ways of working, and lead projects that enhance operational performance across the business.

What You'll Be Doing:

  • Own and evolve the global onboarding function - from strategy through to execution and optimisation
  • Lead and develop a team responsible for delivering onboarding across markets
  • Drive continuous improvement by identifying bottlenecks and implementing scalable, efficient processes
  • Manage onboarding as a core operational project, ensuring timelines, quality, and client experience are consistently delivered
  • Collaborate cross-functionally (Commercial, Product, Marketing, Customer Support) to streamline workflows and improve outcomes
  • Track performance using data and KPIs, using insights to refine onboarding and operational processes
  • Act as the key point of accountability for onboarding delivery globally
  • Communicate progress, risks, and outcomes clearly to senior stakeholders
  • Lead workshops and planning sessions to align teams and drive execution
  • Embed best practices in project delivery and operational processes

What We're Looking For:

  • Proven experience in project management, operations, or process improvement
  • Strong track record of managing client onboarding or similar customer-facing operational processes
  • Experience leading and developing teams
  • Ability to drive continuous improvement and scale processes in a growing business
  • Excellent stakeholder management and communication skills
  • Data-driven mindset with experience using metrics and KPIs to inform decisions
  • Comfortable working across multiple teams in a fast-paced, global environment
  • Familiarity with tools such as Asana, Jira, Monday.com, or similar
  • Certifications such as PRINCE2 or Lean Six Sigma are a plus

Why Apply:

  • Take ownership of a critical, high-visibility function
  • Influence how onboarding is delivered globally at scale
  • Work in a collaborative, cross-functional environment
  • Play a key role in driving operational excellence and business growth

If you're passionate about creating exceptional onboarding experiences and continuously improving how businesses operate, this is a fantastic opportunity to make a real impact.

CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course. Contact Tim Campion on 0208 989 7779 (Monday to Friday, 9am - 5:30pm) or email tim@ccprecruitment.com for more information.

IND/SPEC

Work Location: In person

Let Employers Find YouUpload Your Resume