Operations Administrator jobs

Job Title: Commercial Administrator

Location: South Wales

Scope of the Role:
A highly organised and proactive individual, you will provide essential commercial and administrative support to the external Sales Teams across both the Polaris and Trade divisions, helping to ensure excellent customer service, efficient account administration and the smooth delivery of day-to-day commercial activities.

Working closely with the Sales Teams, Sales Order Management, Inventory and Product Development teams, you will take ownership of a wide range of administrative and commercial support activities.

From producing sales reports, co-ordinating sample requests, and supporting customer communications and pipeline management, you will play a key role in enabling the sales teams to focus on developing customer relationships and delivering sustainable growth.

This is a hands-on role suited to someone who enjoys working in a fast-paced commercial environment, thrives on organisation and attention to detail, and is looking to develop broad experience across sales support, customer service, reporting and commercial operations.

Key Duties & Responsibilities

Commercial & Sales Support

• Provide day-to-day administrative and commercial support to the Polaris and Trade Sales Teams and Management.
• Ensure Sales Order Management and Inventory teams are aware of customer delivery lead times and any changes to customer forecasts, supporting effective planning and the timely fulfilment of customer requirements.
• Maintain customer pricing, account information and commercial data to ensure accuracy across X3, Phocas and Pepperi.
• Support the preparation of customer quotations, pricing proposals and commercial documentation.
• Act as an office-based point of contact for designated customer accounts, ensuring queries are managed professionally and resolved efficiently.
• Maintain the sales pipeline documentation, supporting the wider commercial team with opportunity tracking and account management.
• Assist in identifying customer growth opportunities through sales analysis, highlighting underperforming accounts, downtrading activity and gaps in ordering patterns.

Customer Service & Account Coordination

• Build positive working relationships with customers to support the delivery of excellent customer service.
• Coordinate customer requests, ensuring timely communication and follow-up across the business.
• Support the commercial team with customer-specific presentations, product information and documentation where required.

Product Information, Reporting & Systems

• Work closely with the Category Managers to ensure customer critical paths are maintained and key milestones are delivered in line with business KPIs and customer expectations.
• Create and maintain customer product specifications, technical documentation and product data.
• Complete customer data requests relating to products, packaging and compliance information.
• Produce and maintain regular sales reports and commercial analysis using Phocas and Microsoft Excel.
• Support the ongoing maintenance of customer data, product records and commercial reporting systems.

Samples, Marketing & Commercial Support

• Coordinate customer sample requests, ensuring products are despatched accurately and within agreed timescales.
• Support the delivery of new product launches, promotional activity and customer communications.
• Assist with the coordination of seasonal product activity across both the Polaris and Trade divisions.
• Support the maintenance of Polaris & Trade social media channels in line with agreed marketing activity.
• Provide general administrative support for customer meetings, exhibitions and commercial events where required.

Reporting & Continuous Improvement

• Compile routine sales and performance reports to support the commercial team.
• Assist with maintaining accurate commercial documentation and shared sales resources.
• Identify opportunities to improve administrative processes, reporting accuracy and ways of working.

Key Skills & Competencies:

• Highly organised, with the ability to manage multiple priorities and deadlines within a busy commercial environment.
• Strong attention to detail, with a commitment to accuracy across customer information, orders and reporting.
• Confident communicator, comfortable building relationships with customers, colleagues and suppliers.
• Proactive and dependable, with the ability to take ownership of tasks through to completion.
• Customer-focused, with a passion for delivering excellent service.
• Commercially aware, with an interest in supporting sales growth and developing broader commercial knowledge.
• Good analytical skills, with confidence interpreting sales reports and identifying trends.
• Strong IT skills, including Microsoft Outlook, Excel, Word and PowerPoint.
• Experience using ERP, CRM or reporting systems such as X3, Phocas or similar would be advantageous.
• Experience within a commercial administration, sales support or customer service environment desirable.
• Positive team player with a collaborative approach and willingness to learn and develop within a growing commercial team.

About our people and the recruitment process

We’re an inclusive employer and we welcome applications from everyone!

We are guided by our values – purpose, pace, passion and people. We are committed to supporting and promoting equality and diversity and to create an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact emcmahon@igdesigngroup.uk.com

Job Type: Full-time

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Work from home

Work Location: Hybrid remote in Hengoed CF82 7SS