Operations Coordinator jobs

ABOUT THE BRAND

AUBIN is a premium retail brand committed to delivering high-quality products with a focus on craftsmanship, sustainability and exceptional customer experience. As our business continues to grow, we are looking for additional support within our Ecommerce Operations team during our busiest trading period of the year.

ABOUT THE ROLE

We are seeking proactive and reliable individual to join our Ecommerce Operations team

Working 5 days per week, you will play a key role in supporting increased customer demand. The role focuses on ecommerce fulfilment, stock operations and ensuring customer orders are dispatched accurately and on time.

The role covers 4 areas.

Returns processing

• Receive, log and process all ecommerce returns and exchanges for the business, except faulty items and Customer Care-related cases, within the agreed turnaround.

• Quality-check returned items and grade them saleable, repair or unsaleable.

• Pass any faulty items or Customer Care cases you find on inspection to Soho.

• Get saleable stock back into available inventory quickly.

• Trigger refunds and exchanges accurately and on time.

• Spot mis-routed returns and flag them.

Stock redistribution

• Send returned stock out across our locations using agreed allocation rules.

• Run stock checks, investigate discrepancies and keep system and physical stock aligned.

Store deliveries, stockroom, recalls and transfers

• Accept and process the Edinburgh store's twice-weekly delivery, with support from the store team.

• Check deliveries against paperwork, book stock into the system and flag shortages or damage.

• Keep the stockroom organised as you go: re-jig layouts, re-label buckets and make space as new deliveries arrive and recalls are processed.

• Own stockroom and inventory standards day to day, so stock is easy to find and the system matches the shelves; the wider team helps, but this is part of your role.

• Carry out product recalls, pulling and returning stock as instructed.

• Process and track inter-store product transfers, both in and out.

Edinburgh dispatch

• Pick, pack and dispatch the orders allocated to Edinburgh, including Click & Collect and InPost.

• Prioritise urgent, exchange and aged orders, and escalate fulfilment issues.

• Process inbound ecommerce deliveries.

• Keep packaging and supplies stocked.

You'll be measured on returns turnaround, time to get stock back on sale, on-time redistribution and Edinburgh dispatch performance. You'll also share in team-wide measures: customer satisfaction, dispatch and accuracy, ecommerce sales and Christmas delivery.

This is an excellent opportunity to gain experience within a growing omnichannel retail business, with the potential for a permanent full-time position available at the end of the contract for the right candidate.

CONTRACT

Full time Contract

HOURS

5 Days Per Week

REQUIRED SKILLS & EXPERIENCE

• Previous experience in retail, stock control, warehouse or ecommerce operations is preferred.
• Strong organisational skills with excellent attention to detail.
• Ability to multitask and manage workloads efficiently in a fast-paced environment.
• Comfortable using inventory management systems, Shopify or similar platforms (training will be provided).
• A proactive and flexible approach to work.
• Basic Excel skills for reporting and stock tracking are advantageous.

BENEFITS

• Competitive salary based on experience.
• Staff discount and incentives.
• Pension contributions.
• Full training and support.
• Career development opportunities within a growing brand.
• Potential opportunity to secure a permanent full-time role following the contract period. ,

JOIN US

If you are organised, hardworking and enjoy working as part of a busy operational team, we'd love to hear from you. Join us during our busiest trading season and play a key role in delivering an exceptional experience for our customers.

Pay: From £30,000.00 per year

Experience:

• E-commerce: 1 year (preferred)

Work Location: In person