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    • Discount on overnight stays and spa days.
    • Have proven experience in a senior spa or leisure management role.
    • Working closely with Reservations, Maintenance, and…
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    • Proven experience within hotel operations managing multiple operational departments is essential.
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    • Act as the primary on-site manager for events (on-site and off-site where required) in the absence of the EOM.
    • Supervise the setup and breakdown of all events.
    • Proven experience in operations management, hospitality management, restaurant management, spa operations or a similar luxury service environment.
    • Develop and implement standard operating procedures (SOPs) to ensure seamless spa operations.
    • The ideal candidate will have a proven track record in leading the…
    • Ensuring the spa environment is maintained to a high standard.
    • Previous spa management experience within a high-end environment.
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    • Oversee daily spa operations with full accountability.
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    • Consistent delivery across full-day operations.
    • Assess the full operation and prioritise effectively.
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    • Oversee daily operations across hotel, spa, food & beverage, and events.
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    • Proven experience managing HR operations for workforces of 100+ employees within fast-paced operational environments.
    • Competitive salary and benefits package.
    • You will foster a culture of professionalism, positivity, and accountability while ensuring staffing levels and schedules are optimised for smooth daily…
    • As Operations Manager, you will be responsible for overseeing the day-to-day running of the hotel, ensuring smooth operations across all departments, but with a…
    • Full complimentary use of our spa facilities.
    • Ensure strong communication and smooth day-to-day operations across the department.
    • Days: 5 days per week*.
    • Lead day-to-day spa operations and ensure outstanding guest experience.
    • Strong leadership with experience managing spa teams.
    • 28 days holiday + pension.

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Job Post Details

Eden Hall logo

Spa & Leisure Manager - job post

Eden Hall
3.2 out of 5 stars
Thorney NG23 5PG
£45,000 a year - Full-time

Job details

Pay

  • £45,000 a year

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

Thorney NG23 5PG

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Free parking
  • Company pension
  • Canteen

Full job description

Spa & Leisure Manager
Location: Eden Hall Day Spa
Reports to: Managing Director

About Us

Eden Hall is an award-winning luxury day spa, set within 15 acres of beautifully landscaped Nottinghamshire countryside. Known for its refined design, exceptional service, and immersive wellness experiences, Eden Hall offers guests an elegant escape where every detail is thoughtfully considered. As part of the Barons Eden collection, we are committed to excellence, craftsmanship, and creating memorable moments, delivered by passionate people in a sophisticated and inspiring environment.

At Eden Hall, we create exceptional experiences for our guests, and that starts with how we treat our people. We believe happy, supported teams deliver the best service – and we work hard to make Eden Hall a place where you can grow, thrive, and feel proud of what you do.

About the Role

We are seeking an experienced and dynamic Spa & Leisure Manager to lead the operations of Eden Hall’s award-winning spa. This is an exciting opportunity to take ownership of a premium spa offering, featuring 28 treatment rooms, thermal experiences, relaxation areas, and both indoor and outdoor pools.

As Spa & Leisure Manager, you will be responsible for delivering an exceptional guest experience while driving commercial performance, leading a high-performing team, and maintaining the highest standards across all spa and leisure facilities.

Key Responsibilities

Leadership & Team Management

  • Leading, inspiring, and developing a large Spa and Leisure team, including therapists and operational staff
  • Recruiting, training, and retaining talent in line with business needs and budgets
  • Fostering a positive, professional, and high-performing team culture
  • Managing performance, conducting appraisals, and handling employee relations in collaboration with The People Team

Operations

  • Overseeing the day-to-day running of the spa, ensuring outstanding guest service at all times
  • Maintaining exceptional standards of cleanliness, presentation, and safety across all areas
  • Optimising treatment schedules and therapist utilisation to maximise revenue
  • Working closely with Reservations, Maintenance, and Housekeeping teams to ensure seamless operations
  • Acting on guest feedback to continuously improve service delivery

Training & Development

  • Designing and implementing structured training programmes for all team members
  • Identifying development needs and ensure completion of all mandatory training
  • Maintaining accurate training records and monitor effectiveness

Finance & Commercial Performance

  • Managing departmental budgets and deliver against financial targets
  • Analysing performance data and produce monthly reports for senior management
  • Driving revenue through effective scheduling, upselling, and retail performance
  • Overseeing stock control, purchasing, and cost management

Sales & Marketing

  • Identifying opportunities to grow spa revenue across treatments, retail, and experiences
  • Collaborating with Sales and Marketing teams on campaigns and promotions
  • Staying informed on industry trends and competitor activity
  • Encouraging a strong sales culture within the team

Health & Safety

  • Ensuring full compliance with all Health & Safety, Fire, COSHH, and hygiene regulations
  • Conducting regular inspections and maintain a safe environment for guests and team members
  • Working closely with the Group Health & Safety Officer to uphold legal standards

About You

  • Have proven experience in a senior spa or leisure management role
  • Be able to demonstrate leadership and people management skills
  • Be commercially aware with a track record of driving revenue and controlling costs
  • Have excellent organisational and communication skills
  • Be passionate about delivering exceptional guest experiences
  • Have knowledge of health & safety regulations within a spa or leisure environment

Additional Information

  • Salary: £45,000 per annum
  • Weekly working hours: 40 hours per week
  • Working 5 out of 7 days per week (including evenings, weekends and bank holidays)
  • Please note that we are unable to offer visa sponsorship for this role. Applicants must have the legal right to work in the UK and not require future sponsorship

What We Offer

  • The opportunity to lead a prestigious, award-winning spa
  • A supportive and forward-thinking management team
  • Ongoing training and development opportunities
  • Competitive salary and benefits package

Ready to take the next step in your career?

Apply now and become part of a team dedicated to delivering excellence in wellness and guest experience.

Why Join Us

  • Competitive Rate of Pay
  • Complimentary use of the leisure and spa facilities
  • Staff canteen which provides a variety of lunch options daily
  • Discount on overnight stays and spa days
  • 30% discount on food and drink
  • Employer workplace pension contribution
  • Excellent Induction and training programme
  • Perkbox Online benefits and discounts
  • On-line Doctor support (appointments/prescriptions)
  • Refer-a-Friend scheme
  • Free Parking
  • Opportunities for professional development and career advancement

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