Operations Support Service jobs

Vacancy Specification

• Effectively manage and control inbound supply by liaising closely with Supply Chain, Buying, Suppliers, Logistics and Merchandising to meet agreed KPIs and timelines consistently.
• Collaborate proactively with suppliers to optimise their production and distribution planning into RDCs, supporting smooth inbound flow and availability.
• Monitor supplier compliance against performance KPIs and engage regularly with forecast data to support production and distribution planning alignment.
• Maintain consistent product availability throughout the year, with particular focus on peak periods such as Christmas and other key events.
• Engage effectively with internal and external stakeholders at all levels to ensure clear communication, strong relationship management, and excellent service standards.
• Identify and drive continuous improvement opportunities to simplify operations, enhance efficiency, and reduce inconsistencies.
• Support the delivery of the departmental strategy and assist Buying teams by monitoring and reporting on supplier performance and inbound stock.

• Skilled in stakeholder management and collaboration.
• Commitment to continuous improvement through problem solving.
• Exceptional and adaptable communicator, able to articulate complex ideas, both verbally and in writing, with clarity and tailor messaging to effectively engage diverse audiences.
• Skilled relationship builder who navigates internally and externally with confidence, collaborating effectively while holding others accountable.
• Highly organised multitasker, juggling priorities, deadlines, and projects in a demanding environment without missing a beat.
• Resilient under pressure, maintaining flexibility and composure when priorities shift.
• Inquisitive and forward-thinking, always searching for smarter ways to simplify processes, improve reliability, and maintain consistency across operations.
• A sharp problem solver, comfortable tackling challenges head-on and proposing practical solutions.
• Self-starter and dependable team player—capable of taking initiative independently and contributing effectively within diverse teams.
• Detail-focused, delivering high-quality work with thoroughness that prevents errors and keeps operations running smoothly.
• Proficient in Microsoft Office, especially Excel and Word, effectively using these tools to analyse data and support reporting needs.

• Experience in supply chain environments, ideally in planning or supplier management.
• In-depth knowledge of supply chain operations, including inbound, production, and distribution.
• Excellent organisational and time management abilities.
• Proficient in Microsoft Office applications.
• Flexibility and resilience in fast-paced settings.
• Advanced Microsoft Office skills for analysis and presentations.
• Knowledge of supply chain systems (Demand Planning, TMS, WMS, portals).