Operations Support Service jobs

Responsible to: Business Support Manager

Starting salary: £38,743 per annum (full-time equivalent)

Working Hours: 35 per week

Contract details: Full time. Monday to Friday. 9:00 am to 5 pm. Hybrid working, 2 mandatory office days required. (Tuesday and Thursday).

London Councils operates in a hybrid working environment as an agile employer, working across its Strategic Directorates.

For any issues with your application please contact recruitment@londoncouncils.gov.uk

• Application deadline: 11:59pm on 13/11/26
• Interviews: Anticipated to take place during the week commencing 16/11/26

Warmer Homes London is looking for a highly organised, proactive and reliable Operations Coordinator to provide high-quality administrative and coordination support to our busy Operations Team.

Reporting to the Business Support Manager, you will play an important role in keeping day-to-day business activities running smoothly. Acting as a central point of contact across the team, you will support a varied portfolio of activity including meeting and diary coordination, governance administration, recruitment and onboarding, finance administration, internal communications and team events.

This is a varied role where no two days will be exactly the same. You will coordinate meetings and diaries, maintain forward plans and trackers, follow up actions and deadlines, and help ensure colleagues and stakeholders have the information and support they need. You will also assist with events, travel and meeting logistics and provide general administrative support across the wider team.

You will support our recruitment and employee lifecycle activity, including arranging interviews and coordinating onboarding and offboarding, system access, induction schedules, training and new starter arrangements. You will also support financial administration by raising and processing purchase orders and invoices and maintaining accurate records and trackers.

Read about the job activities in more detail in the Job Description and Person Specification document attached below.

We are looking for someone who enjoys being at the heart of a busy team and takes pride in keeping things organised. You will have previous experience providing administrative support in a busy environment and be confident managing competing priorities, coordinating meetings involving multiple stakeholders and maintaining accurate records, trackers and databases.

You will be an effective communicator with strong attention to detail, good organisational skills and the ability to work independently and use your initiative. You should also be comfortable using Microsoft Office, Teams and SharePoint and building positive working relationships with colleagues at all levels.

Just as importantly, you will be professional, approachable and customer-focused, with a positive and flexible approach and a strong sense of ownership and accountability. You will understand the importance of confidentiality when handling sensitive information and enjoy working collaboratively as part of a supportive team.

If you are an organised and dependable coordinator who enjoys variety, working with people and making sure things happen when they should, we would love to hear from you.

Read about the job activities in more detail in the Job Description and Person Specification document attached below.

Warmer Homes London is a new organisation designed to make Londoners’ homes greener, healthier and more affordable to heat by being more energy efficient. It is funded by the boroughs, the Mayor of London and London Councils. This new initiative is set to forge bold new partnerships, working with all levels of government, as well as with housing associations, builders, community energy groups, and training organisations.

Warmer Homes London will deliver its mission by:

• working together: we will overcome systemic barriers to change the fragmented approach towards retrofitting social and low-income private housing
• providing the data insights: we will drive better value for public money and turbo-charge efforts to make London’s homes warmer at scale and at pace
• Making Londoners’ homes more comfortable all year round: enabling practical measures to be installed by suppliers, such as- wall insulation that keep heat in; heat pumps that are cleaner and cheaper to run; and solar panels giving clean renewable energy.

To find out more about – please visit: www.warmer-homes.london

London Councils is the collective of London local government, the 32 boroughs and the City of London Corporation. They come together through London Councils to work in collaboration to deliver their shared ambitions for London and Londoners.

Through lobbying, collaboration and partnership, we ensure the voice of the London boroughs are united, and heard at a local, regional and national level.

We also run a number of services on behalf of the boroughs including the Freedom Pass, Taxicard and Health Emergency Badge (HEB) and London Lorry Control Scheme (LLCS).

Read more about London Councils - London Councils

Our Recruitment Approach

The application process involves answering a small number of application questions aligned to the essential criteria for the role. All applications will be processed using a blind sifting method. This means that personal identifying details will be removed to ensure fair and unbiased shortlisting of applications.

The panel sees only the anonymised generated CV that Tribepad builds from the Education and Employment History sections of the application form.
Uploading a personal CV is optional and only helps auto-populate these sections - it does not replace completing them.
Please ensure these sections are fully completed. If they’re left blank, key information won’t appear in the anonymised pack and fair review becomes harder.

Your full details and original CV are not shared with the panel until after the shortlist is agreed and you are invited to interview.

We are committed to equal opportunities and encourage applications from all backgrounds. Reasonable adjustments will be made to support candidates during the recruitment process.