Ophthalmic Assistant jobs in London

Optical Lab Technician

Company: Feel Good Contacts
Location: Wembley, HA9 0LQ
Job Type: Full-Time (40 hours per week)

Key Requirements

Applicants must meet the following essential requirements:

• 1–2 years’ experience working in an optical lab experience
• Strong understanding of glazing and frame handling
• Strong experience with edging glasses frames this is a must
• Experience reading prescriptions and lens/frame specifications
• Ability to operate glazing and optical lab machinery
• Good knowledge of optical equipment and processes
• Strong attention to detail and accuracy
• Good communication and customer service skills

About Us

Feel Good Contacts is a leading online retailer of contact lenses and eye care products, committed to providing customers with high-quality products, affordable pricing, and excellent service.

As a fast-growing company, we are expanding our team and are looking for a skilled Optical Lab Technician to support our operations and help maintain the high standards our customers expect.

Role Overview

As an Optical Lab Technician, you will be responsible for managing day-to-day lab activities, glazing optical frames, processing customer prescriptions, and ensuring orders are completed accurately and efficiently.

This role requires strong technical knowledge, precision, and the ability to work within a fast-paced distribution and laboratory environment.

Key Responsibilities

• Accurately read and interpret lens and frame specifications from prescriptions
• Carrying out manual edging and assemble and glaze lenses into frames
• Safely operate glazing and optical machinery
• Select and prepare appropriate lenses for customer orders
• Maintain and operate optical lab equipment and tools
• Carry out minor repairs and adjustments to frames
• Maintain stock control of frames, sunglasses, and lab materials
• Liaise with customers regarding orders, prescriptions, and queries
• Resolve customer issues or complaints professionally and efficiently
• Work to agreed timeframes to meet customer expectations
• Assist with picking, packing, and movement of stock
• Support the distribution team with additional tasks when required

Working Hours

40 hours per week (5 days per week) scheduled within the department’s working hours:

• Monday – Sunday: 9:30 AM – 6:00 PM or 11:00 AM – 7:30 PM or 12:30 PM - 9:00 PM

What We Offer

• Friendly and supportive team environment
• Regular staff events
• Relaxed dress code
• Comprehensive training
• Career progression opportunities
• Opportunity to join a growing and innovative company

Job Type: Permanent

Pay: £29,099.00 per year

Benefits:

• Company pension
• Store discount

Application question(s):

• Do you have experience with manual edging of glasses?

Experience:

• Optical Lab: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person