Ophthalmology jobs

Assistant Manager: EuroEyes London

Job Title: Assistant Manager

Reports to: Clinic Manager

Salary: £40,000-£45,000 pa depending on experience

Working hours: 40 hours per week (8 hour day + 1 hour unpaid lunch break)

Monday to Sunday between the hours of 8am to 7pm including Bank Holidays (closed on 25 December and 1 January)

Job Summary:

The Assistant Manager is responsible for supporting the Clinic Manager in overseeing daily operations, ensuring high-quality patient care, and managing administrative tasks. This role requires excellent leadership, organisational skills, and the ability to foster a positive and efficient work environment.

Key Responsibilities:

1. Operational Management:

- Assist in managing daily operations of the clinic, ensuring smooth workflow and efficiency.

- Oversee scheduling of surgeries and patient appointments to maximise clinic capacity.

- Ensure compliance with health regulations, safety standards, and clinic policies.

2. Patient Care:

- Maintain a high standard of patient care and service.

- Address patient inquiries, concerns, and complaints promptly and professionally.

- Ensure all patient interactions are handled with empathy and confidentiality

Carry out diagnostics scans when required

3. Staff Supervision:

- Assist in recruiting, training, and supervising clinic staff, including administrative and medical personnel.

- Conduct regular performance reviews and provide ongoing feedback and support to staff.

- Foster a positive and collaborative work environment.

4. Financial Management:

- Monitor inventory levels and order supplies as needed.

- Oversee billing and insurance processes to ensure accuracy and timeliness.

5. Administrative Duties:

- Maintain accurate patient records and ensure all documentation is up-to-date.

- Prepare reports on clinic performance and other administrative tasks as required.

- Coordinate with external vendors and service providers.

6. Quality Improvement:

- Implement and monitor quality improvement initiatives to enhance clinic services.

- Stay informed about the latest advancements in laser and lens eye surgery and integrate best practices into clinic operations.

7. Marketing and Outreach:

- Assist in developing and implementing marketing strategies to attract new patients.

- Represent the clinic at community events and build relationships with local healthcare providers.

8. Assist with CQC compliance

- Audits

- Risk assesment

- Staff meetings

Qualifications:

- Minimum of 3 years of experience in a healthcare management or supervisory role, preferably in an ophthalmology or surgery clinic.

- Strong leadership and interpersonal skills.

- Excellent organisational and multitasking abilities.

- Proficiency in healthcare management software and Microsoft Office Suite.

- Knowledge of laser and lens eye surgery procedures and clinic operations is a plus.

- Ability to work flexible hours, including evenings and weekends as needed.

Key Competencies:

- Leadership: Ability to motivate and guide staff towards achieving clinic goals.

- Communication: Strong verbal and written communication skills.

- Problem-Solving: Ability to identify issues and implement effective solutions.

- Customer Service: Commitment to providing excellent patient care.

- Attention to Detail: Ensuring accuracy in all administrative and financial tasks.

Apply with CV and covering letter by email at veranika@euroeyes.co.uk

Job Type: Full-time

Pay: £40,000.00-£45,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay

Work Location: In person