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Optical Express Group jobs

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    • Full‑time | 40 hours per week .
    • Weekend working on a rota basis.
    • £27,040 per annum, increasing to £28,080 after 6 months, plus performance‑related bonus.
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    • Due to the nature of the work, direct experience in this area is required, Candidates should hold the V300 independent prescribing qualification.
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    • See popular questions & answers about Optical Express
    • We are seeking to recruit a Field Engineer who will be responsible for the installation and commissioning of CCTV, wi-Fi and networks across our estate.
    • Hours – 40 hours per week (On-site).
    • You will become part of a successful in-house team, and have responsibility for the attraction and pre-screening of…
    • As the Data Protection Administrator, you will be responsible for handling data requests under relevant Data Protection Regulations.
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    • Hours: 40 hours per week, Full Time.
    • Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens…
    • On the job training will be provided therefore no finance experience is necessary.
    • Matching, checking and coding invoices.
    • Setting up new supplier accounts.
    • Free or discounted optical products/procedures.
    • Hours: Full time, 40 hours per week.
    • Engaging with our patients’ enquiries & needs.
    • The programme also consists of formal ACCA professional accountancy training courses.
    • Optical Express will provide full study support in partnership with BPP to…
    • Hours: Full Time, 40 hours per week.
    • In this role, you’ll provide vital support to patients on our Contact Lens Membership Scheme, helping them manage their…
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    • As part of your role as Aesthetic Practitioner, you will be responsible for meeting and greeting your clients, supporting and advising them on suitable…
    • As a Divisional Clinical Services Lead, you will be responsible for providing clinical leadership, education, quality improvement, and regulatory compliance for…
    • Hours of Work: Full-Time, 40hrs pw, including evenings & weekends.
    • The successful candidate will work closely with the Clinic and Surgery managers gaining…
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    • Hours – 40 hours (must be flexible to work weekends).
    • Salary – £27,000 per annum, bonus & benefits, full training will be given.
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    • Undertake pre-screening diagnostic duties.
    • Discharge patients with after-care advice and medications.
    • Free Laser Eye Surgery and Intraocular Lens Surgery.

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Customer Contact Specialist
Optical Express
·
3.1
200 St. Vincent Street, Glasgow G2 5SG
£27,040 - £28,080 a year
Full-time
Apply now

Job details

£27,040 - £28,080 a year
Pay rise, Annual leave, Company pension
Full-time
200 St. Vincent Street, Glasgow G2 5SG

Full job description

Customer Contact Specialist

Full‑time | 40 hours per week

Working hours:
40 hours per week between:

  • Monday–Friday: 8am–9pm
  • Saturday: 9am–8pm
  • Sunday: 9am–7pm

Weekend working on a rota basis

Salary:
£27,040 per annum, increasing to £28,080 after 6 months, plus performance‑related bonus.

About Optical Express

At Optical Express, we change lives by restoring vision. We are proud to be the UK’s leading private provider of laser eye surgery, premium intraocular lenses and cataract treatment, trusted by millions of patients for more than 35 years.

Our surgeons collectively perform more laser eye procedures than any other provider in the UK, and our teams support thousands of patients every week — making a real difference, every single day.

We succeed because of our people. We work collaboratively, support one another and are united by a culture built on care, trust and integrity. Beyond our clinics, we’re committed to making a positive impact through charitable initiatives and environmental projects, ensuring we do the right thing for our patients, our colleagues, our communities and our planet.

The Role

We’re looking for Customer Contact Specialists who enjoy engaging conversations and delivering exceptional customer experiences over the phone. No cold calling — you’ll be speaking with patients who have already expressed an interest in vision correction surgery.

This role is about building trust, understanding patient needs and guiding them confidently towards booking a consultation at one of our clinics. If you’re new to sales, don’t worry — full training is provided to give you the skills and confidence to succeed.

What You’ll Be Doing

  • Making outbound calls to patients who have enquired about vision correction surgery
  • Creating a positive, professional and reassuring experience for every patient
  • Clearly explaining treatment options and next steps
  • Building strong rapport and trust throughout the booking journey
  • Confidently addressing patient questions or concerns
  • Taking ownership of each interaction to ensure a high‑quality experience
  • Consistently meeting and exceeding performance and conversion targets

What We’re Looking For

  • A motivated, target‑driven mindset
  • Experience in outbound sales or a high‑volume customer service environment (desirable but not essential)
  • Excellent communication and persuasion skills
  • Resilience, confidence and a strong desire to succeed
  • Willingness to challenge yourself and exceed performance goals

Why Join Optical Express?

  • Clear earning progression with salary increase after 6 months
  • Bonus opportunities based on performance
  • Full training and ongoing support
  • Be part of a purpose‑driven organisation changing lives every day
  • A supportive team culture with long‑term career opportunities

What’s in it for you?

  • State of the art, modern working environments
  • 33 days’ annual leave per annum
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Full training on refractive treatments and patient handling
  • Clear progression routes for top performers
  • Pension scheme

INDP

Job Type: Full-time

Pay: £27,040.00-£28,080.00 per year

Work Location: In person

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