Oracle Helpdesk Support jobs in London

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Please note, role can be remote or hybrid, subject to location. This role requires weekend overtime approximately once per month to facilitate production system upgrades.

We are looking for an experienced technical application consultant to join our team supporting over 100 customers. This is an exciting opportunity working with a mix of on-premise, private cloud and public cloud-based systems. More than just a DBA, you will install, upgrade, and support the entire application stack utilising:

• Oracle Database 19c (and later 26ai)
• Apache Web Server (httpd)
• Apache Tomcat
• Open JDK
• NEC written applications that rely on the above technologies

You must be UK-based due to the security requirements of our customers.

Principal duties and responsibilities:

• Apply our software updates to customer non-production and production systems.
• Perform related software technology upgrades including Oracle Database, Apache Tomcat, Apache Web Server, and Jasper Reports Server.
• Perform installations of new software developed by our company.
• Troubleshoot issues relating to software installation and upgrades.
• Perform scripted backup and restore tasks.
• Communicate with our customers in a professional and solution-driven manner.
• Work as a team to troubleshoot problems and share workloads.

Qualifications

Essential skills/experience:

• Oracle Database 19c management including upgrades. single instance and container databases.
• Installing and maintaining software on Oracle Linux or Red Hat Linux.
• Working directly with customers via video conference and email communication.

Desirable skills/experience:

• Deployment of Apache Tomcat based web applications.
• Apache Web Server configuration and management.
• Installing and maintaining software on Microsoft Windows Server operating systems.
• Linux bash scripting.
• Performing Ansible scripted database and software backups and recovery.
• An understanding of network architecture such as private networks, DMZs, etc.

Additional Information

Employees of NEC Software Solutions are entitled to the following Company funded benefits:

• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during the enrolment period
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax-efficient flexible benefits to suit your individual needs
• The role offers a competitive salary

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

At NEC, the health and safety of our colleagues and protection of the environment are paramount and a measure of our success. We strive to ensure a safe working environment and arrangements to support this.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.