Otto jobs in London W6

Job Title: Claims Handler

Location: Colindale/Ilford London

Reports To: Insurance and Recoveries Manager

About Us

Otto Car is one of the UK’s fastest growing private companies in the mobility sector. Helping to get private hire drivers on the road to ownership, our mission is to bring our loved ones home safely. With roots in London, we are expanding our reach to bring affordable, sustainable vehicle ownership solutions to drivers across the UK.

Since our humble beginnings with a single Toyota Prius nine years ago, we’ve grown into Europe’s largest fleet of electric vehicles on ride-hailing platforms like Uber and Bolt, with thousands of vehicles on the road. We’ve supported over 20,000 drivers in achieving financial independence and are proud to lead the way in helping private hire drivers transition to a greener future.

Joining Otto Car means becoming part of a fast-paced and values-driven scaleup, playing a key role in shaping our future growth and success as we expand regionally in the UK.

Why Join Us?

At Otto Car, we combine purpose with ambition. By joining our team, you’ll work alongside dedicated individuals from diverse backgrounds, united by a shared mission. As a bootstrapped business, we have the freedom to innovate and make meaningful impacts - both within our team and for our customers. You'll play a pivotal role in shaping the future of mobility in the UK while being part of a values driven, fast growing company that invests in its people.

Role Purpose

The Claims Handler Role plays a critical part in recovering non-fault motor losses from third-party insurers, protecting company spend and accelerating cash recovery.

This role is outcome focused and commercially driven, requiring an individual who can take ownership of claims end-to-end, challenge liability robustly and use every available tool investigation, evidence, negotiation and supplier leverage to achieve full and fast recovery.

Key Accountabilities

Claims Ownership & Recovery

• Manage a portfolio of non-fault motor claims from FNOL through to full recovery.
• Proactively pursue liability admissions, settlements, and recoveries against third-party insurers.
• Drive claims forward with urgency, reducing cycle times and aged debt.
• Make confident liability and settlement decisions within delegated authority.
• Escalate strategically where progress stalls, applying pressure at the right time.

Investigation & Evidence Control

Conduct thorough liability investigations, including:

• Accident circumstances
• Driver statements
• Third-party challenges
• Supporting evidence and documentation
• Ensure all recoveries are supported by clear, defensible evidence.
• Identify early opportunities to strengthen recovery prospects and mitigate risk

Supplier & Stakeholder Management

• Work closely with credit hire, repair, legal and claims suppliers to maximise recovery outcomes.
• Hold suppliers to account against agreed SLAs and KPIs.
• Challenge reserves, costs and delays that negatively impact recovery timelines.

Cost Control & Commercial Impact

Reduce claims spend by:

• Accelerating recoveries
• Minimising unrecovered losses
• Identify trends and root causes driving losses and delays.
• Make evidence-based recommendations to improve recovery performance and reduce future exposure.

Skills, Experience & Capability

Essential Experience

• Proven experience handling motor claims, ideally with non-fault or recovery exposure.
• Strong understanding of liability, credit hire, and third-party insurer processes.
• Demonstrated ability to recover losses efficiently and assertively.
• Confidence working autonomously and managing competing priorities.

Technical & Professional Skills

• Strong analytical and problem-solving capability.
• Excellent written and verbal communication able to challenge insurers clearly and professionally.
• High level of competence in Microsoft Excel and MS Office.
• Strong administrative discipline with attention to detail.

Behavioural Competencies

Customer & Stakeholder Focus

• Takes ownership of issues and sees them through to resolution.
• Communicates confidently with internal stakeholders and external insurers.
• Balances professionalism with firmness when negotiating recoveries.

Analytical & Commercial Thinking

• Breaks down complex claims into actionable steps.
• Assesses risk, cost and probability to guide decisions.
• Prioritises activity based on recovery value and time sensitivity.

Drive & Accountability

• Results-driven with a clear focus on recovery outcomes.
• Comfortable being measured against targets and timelines.
• Takes personal accountability for performance and results.

Innovation & Continuous Improvement

• Challenges “how it’s always been done.”
• Proactively suggests improvements to processes, tools, or supplier engagement.
• Looks for faster, smarter and more cost-effective ways to recover losses.

What Success Looks Like

• Reduced recovery cycle times
• Improved cash recovery rates
• Fewer aged or stalled claims
• Strong challenge culture with third-party insurers
• Clear ownership and accountability across the claim lifecycle

Job Types: Full-time, Permanent

Pay: £27,500.00-£29,000.00 per year

Work Location: In person