Outbound Call Centre Agent jobs

Sales Advisor – Appointment Setting

Location: Initially fully remote, moving to hybrid working in Central Manchester
Hours: Monday to Friday, working shifts between 9:00am and 8:00pm

We are looking for confident, motivated Sales Advisors to join a vibrant, modern and rapidly growing business, working on behalf of one of our major clients.

This is an appointment-setting and lead-generation role where you will speak with potential customers who have already expressed an interest, build rapport, understand their requirements and warm up the lead before passing the customer through to the client’s specialist sales team to complete the sale.

You will play an important part in the customer journey, so we are looking for people who are confident on the telephone, engaging, professional and comfortable working in a fast-paced environment.

What you’ll be doing

• Making a high volume of outbound calls to potential customers
• Speaking with and engaging warm leads
• Building rapport and identifying customer needs
• Qualifying and warming up leads before transferring them to the client
• Setting appointments and creating quality sales opportunities
• Accurately updating customer information and call outcomes
• Providing a professional and positive customer experience
• Working towards individual and team targets
• Completing associated administrative tasks accurately and efficiently

What we’re looking for

Ideally, you will have previous experience within customer service, telesales, appointment setting or a call centre environment.

You will also need:

• Confidence speaking to customers over the telephone
• The ability to make a high volume of calls each day
• A friendly, engaging and professional telephone manner
• Strong communication and rapport-building skills
• Good administrative and IT skills
• Excellent attention to detail
• The ability to work at pace and manage your workload effectively
• A positive, resilient and target-focused attitude

Please note: This is a telephone-based role involving a significant volume of outbound calls, so you must be comfortable picking up the phone, speaking to new people and maintaining energy throughout the day.

Working arrangements

The role will initially be fully remote and home-based.

As the team develops, the role will move to the client’s modern offices on Fountain Street in Central Manchester, where you will work predominantly from the office with one day per week working from home.

You must therefore be able to commute to Central Manchester once the hybrid working arrangement begins.

Why join us?

This is a fantastic opportunity to become part of a vibrant, modern and rapidly growing business, working within an energetic team where your contribution will have a direct impact on the success of a major client campaign.

If you are confident on the phone, enjoy speaking with customers and thrive in a busy, target-driven environment, we would love to hear from you.

Pay: £25,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Work from home

Work Location: Hybrid remote in Manchester M2 2BE