S&G Response have been taking the hassle out of vehicle road accidents since 2009. We are looking at expanding even further throughout 2025. Holding a Gold accreditation from Investors in People, our mission is to enter our customer’s lives briefly but leave a positive impact that lasts a lifetime.
A Claims Handler must process elements of a claim from receipt of a new claim through to Invoicing whilst providing the highest standards of quality and customer service. They must also represent the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication. A Claims Handler must also ensure that the claim file data is kept up to date and accurate through the Claims Management System.
Key Accountabilities
- To efficiently and accurately process new claims on behalf of the Company’s clients confidently representing the interface between the customer and the Company
- To assess and convert claims into repair, these could also include credit hire, credit repair leads that successfully pass the system based underwriting criteria
- To ensure successfully converted claims are in line with current processes and compliance requirements
- Ensure profit is maximised through the management of service providers.
- To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising
- Achieve monthly targets including KPI and objectives as communicated by the Team Leader
- To answer queries of the claim’s handling process swiftly, professionally and efficiently
- At all times to promote the corporate image of S&G and S&G’s clients through the provision of the highest level of service quality
- To liaise with other departments and employees as appropriate to minimise the inconvenience to the customer and maximise the efficiency of the claim’s procedure
Qualifications, knowledge & experience
Essential
- Confident telephone manner
- Strong teamwork philosophy
- Attention to detail and accurate processing
- Excellent written skills
- Commitment
- Results and Quality driven
- Ability to work in a fast-paced environment
- Good time management skills
- MS Office skills
- Able to articulate and interpret information.
- Demonstrates empathy and patience
- Can also demonstrate integrity – this is the heart of what we do
Desirable
- Prior customer service experience useful
- Prior insurance sector experience
- Prior credit hire and repair sector experience
- Awareness of liability resolution
- Resilient
- Good problem solver
- GCSE English Language and Maths or equivalent
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- Paid volunteer time
- Sick pay
- Work from home
Ability to commute/relocate:
- Wilmslow SK9 1HG: reliably commute or plan to relocate before starting work (preferred)
Experience:
- claims processing: 1 year (required)
Work Location: In person
