Pall Mall jobs

The Reform Club is one of the oldest, and most prestigious, Private Members’ clubs in London and an exciting opportunity has arisen for a Part-Time (25 hours per week: 6pm to 11pm, Monday to Friday) Restaurant Host to join this historic and iconic organisation.

The Reform Club was founded in 1836, in Pall Mall, in the centre of what is often called London’s Clubland and has been operating from the original imposing and palatial clubhouse since 1841.

The Role

We are looking for a Restaurant Host to join our team and be the first point of contact for our members and their guests during dinner service.

Host responsibilities include greeting diners and escorting them to their table. For this role, you should have outstanding people skills and be highly organised to make sure our members and their guests have an excellent experience from the moment they arrive till their departure.

The Restaurant Host role comes with:

• Competitive salary plus up to 3 bonuses each year
• Employer Funded Health Cash Plan
• Free, confidential Employee Assistance Programm
• Generous holiday allowance increasing with length of service;
• Pension scheme with generous employer contributions (up to 10%);
• Extremely generous family leave policies
• Season Ticket loan
• Free meals in our staff canteen
• Occupational health service;
• Amazing training and development opportunities via extremely experienced, highly qualified managers as well as a generous budget for external and statutory training.

The Club has two dining spaces: the Coffee Room (a fine dining restaurant) and the Strangers’ Room (a lunchtime buffet restaurant), as well as an all-day bar (the Hansard Bar), Garden, and varied Private Event spaces, which can accommodate between 8 and 150 guests for a seated dinner. The role holder will work as part of the wider hospitality team to deliver exceptional service to our members and their guests. This part-time role will be required to cover dinner shifts (from 18h00 to 23h00; 25 hours per week), but there will be opportunities to work extra hours in the day time to cover absent colleagues, as well as working on our private events, which can take place 7 days a week.

Requirements for the role:

To succeed, you’ll need to be able to work seamlessly with a range of other departments as well as your colleagues and communicate effectively with members, so teamwork and a fluent level of English are key. This role involves a lot of time on your feet, so being physically fit is important. The successful candidates will also have:

• At least 2 years experience working front of house in a fine dining restaurant.
• Excellent communication skills and a good level of spoken and written English.
• A positive, friendly and helpful attitude and demeanour
• The ability and desire to provide exceptionally high levels of customer service to create exceptional experiences.
• Excellent grooming and presentation standards.
• Flexibility to respond to a range of different work situations
• Previous experience in a similar position and organisation.
• Knowledge of Food Hygiene regulations

Typical duties will include:

• Greeting members and their guests as they arrive
• Seating members and their guests at restaurant tables or in the bar.
• Assigning members to preferred tables, while keeping table rotation in mind so each station runs smoothly.
• Providing members and their guests with menus and answering any initial questions.
• Taking reservations via phone and email and entering into ResDiary.
• Preparing accurate bills and taking payment
• Responding to complaints and helping to resolve them.

This is an exciting role for a talented individual who is looking for experience working in one of the most prestigious venues in London and is keen to be part of a committed and stable team.

In line with the requirements of the Immigration Act 2016, all applicants must be eligible to live and work in the UK.

To apply, please send an up to date copy of your CV and a cover letter via the link above.

Job Types: Part-time, Permanent

Pay: Up to £14.80 per hour

Benefits:

• Additional leave
• Bereavement leave
• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Enhanced maternity leave
• Enhanced paternity leave
• Life insurance
• Referral programme
• Sick pay

Application question(s):

• Please list 2-3 dates and time ranges when you could do an interview.
• This is a part-time role (25 hours per week) based on 5 shifts per week: 6 pm until 11 pm, Monday to Friday. Can you please confirm that you are happy with those shift patterns?

Experience:

• Restaurant Host: 2 years (required)

Work Location: In person