The Langham, London; Europe’s first Grand Hotel, is currently recruiting for a Supervisor in our Palm Court lounge. The dazzling Palm Court is famed as the place where the tradition of afternoon tea was born over 150 years ago. In this role, we are looking for a true hospitality professional with the flair to deliver service at the highest level.

ABOUT THE ROLE

• ensure the smooth running of Palm Court, including Breakfast, Lunch and Afternoon Tea, to Conference and Banqueting events taking place in Palm Court
• demonstrate a real understanding of achieving and maintaining quality through effective service management
• lead a team that is genuine in delivering service excellence
• be operational and visible to the team
• assist with the achievement of departmental CSI results
• support the Departmental Trainer in conducting all on-the-job training for all colleagues to ensure all Company standards are adhered to

ABOUT YOU

• similar experience in a luxury 5* hotel
• passion for and excellent knowledge of food, beverage and service
• the ability to lead by example and motivate a strong team
• the ability to adapt swiftly and seamlessly to situations that arise
• confidence, professionalism and engaging personality
• good communication skills and a very good level of English

YOUR BENEFITS

Financial Wellbeing

• Paid Overtime
• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops

Mental Wellbeing

• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provid