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    • Maintain store standards and become familiar with daily procedures.
    • Greet customers when they enter the store and give a positive first impression.
    • View all Hermès Paris jobs - London jobs - Host/Hostess jobs in London
    • Salary Search: Client Host (6 month FTC) salaries in London
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    • External: Guerlain clients, Department store colleagues, Department store managers, Department store HR Departments.
    • KPI: To achieve sales targets.
    • Appropriately determine when to escalate an issue and proceed by contacting the relevant departments.
    • Restore customer relationships and promote loyalty by…
    • Click in store, My Folio etc).
    • Liaising with the Press department when coordinating and assisting with Hermès events.
    • Which to welcome our customers.
    • Good product knowledge of all departments within your store, able to confidently cross sell from one metier to the other.
    • Acts as a team player.
    • Ensure commercial opportunities are maximized through effective store management;
    • Coordinate or contribute to the planning of in-store marketing events.
    • Identify hiring needs and liaise with the HR department.
    • Maintain store cleanliness, upkeep, and communal areas.
    • Uphold and protect brand image and standards.
    • Collaboration and Leadership: As the department grows, recruit, train, and mentor a high-performing sales team.
    • Director Sales – Nature Based Solutions.

Job Post Details

Client Host (6 month FTC) - job post

Hermès Paris
3.9 out of 5 stars
London
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

London

Full job description

First impressions are very important, especially here at Hermes, it’s therefore essential that our greeter provides the first welcome in a warm and sincere manner, maintaining a positive and professional attitude, is highly efficient and courteous, ensuring customer service levels are kept to a very high standard at all times, ensuring their journey begins seamless and in line with our standards.

Enhance the Flow of the Customer Journey

  • Greet customers when they enter the store and give a positive first impression
  • Engage with customers on the floor and introduce to the relevant team member
  • Plan appointments & coordinate the agenda of the day and personally welcome customers
  • Ensure sales & service team take breaks at the right time and ask for additional support on the floor when necessary
    • To send an email when necessary about a customer to team members, alerting them of the topic

Support in Leather Department

  • Welcome customers
  • Reassure customers and answer first questions
  • Manage waiting time appropriately
  • When possible, offer a seat / offer, prepare and serve refreshments/teas/coffees for customers
    • Handover to sales & service team to neighbouring Metiers, ensuring the customer is directed to the right location

Concierge

  • Be curious about what happens in Mayfair and London to share with the team and customers
  • Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store
  • Foster relationships with concierge personnel at neighbouring key Hotels
    • Ensure that all elements of service are available in store and proposed to customers (umbrellas, etc.)

Refreshments

  • Offer, prepare and serve refreshments/teas/coffees for customers
  • Manage porcelain & glass wear orders according to needs
  • Coordinate orders of refreshments/teas/coffees/napkins etc. with the Administration Manager

  • Support to prepare a light lunch for VIP customers during a private appointment

Feedback

  • Identify areas of improvement and share ideas
  • Share best practices to the team
  • Inform management about potential customer complaints
    • Inform management or team about potential customers

Standards

  • Contribute to ensure excellent standards in store at all time, along with the sales & service team
  • Demonstrate excellent communication skills – both verbal or written.
  • Maintain store standards and become familiar with daily procedures.
  • Adherence and upholding of House procedures.
    • Become acquainted with all metiers.

About you

  • Previous experience working in a role that centers around Client Experience and journey
  • Mature customer service focus
  • Independence & assertiveness
  • Problem solving & resilience
  • An enthusiastic attitude
  • Good interpersonal skills
  • Reliability and flexibility
  • Personable & confident
  • Attention to detail
  • Team player
  • Dynamic and able to work in a high-pressure environment
    • Impeccable personal presentation
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