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Job Post Details

Bookings Coordinator (part time 28hrs a week) - job post

Vandu Languages
LewesHybrid work
£19,200 a year - Permanent, Part-time
Responded to 75% or more applications in the past 30 days, typically within 4 days.

Job details

Pay

  • £19,200 a year

Job type

  • Part-time
  • Permanent

Location

LewesHybrid work

Benefits

Pulled from the full job description

  • Casual dress

Full job description

1 Take service requests, provide information. Ensure the accurate receipt of jobs over email, phone and via our booking portal from customers.

2 Ensure accurate delivery of jobs for interpreters, ensuring clear and complete job information that is customer complaint and clearly digestible for our interpreting professionals to deliver their role.

3 Implement customer requests for particular requirements with their bookings.

4 Maintain and operate manual and computerised information systems, e.g., search records and enter data onto the client database, ensure data is relevant and up to date, utilise tools required for day to day management of projects.

5 Maintain accurate statistical reporting on incidents, errors, cancellations and job delivery.

6 Review, monitor, and process all correspondence to and from customers.

7 To be the first point of contact for all telephone callers, and to respond with appropriate information in a timely manner.

8 Organise workload to ensure deadlines are met; schedule work assignments in order of priority and date received.

9 Respond to general customer inquiries and provide relevant information about VL services to existing or potential clients.

10 Help with ongoing customer retention by ensuring customers and associates are happy with the service they receive, and that they feel supported.

11 Participate in staff meetings, training and development activities and supervision sessions.

12 Assist with the registration and remain a point of contact for new interpreters as they begin their interpreting career

13 Adhere to VL Policies and Procedures as necessary.

14 Perform miscellaneous job-related duties as assigned.

15 Take responsibility for the out-of-hours/emergency phone. This responsibility will be shared on a roster basis with your colleagues.

Work in the office the first 3 months and then once you have passed the probationary period you can work one or two days a week remotely.

Pay: £19,200.00 per year

Benefits:

  • Casual dress

Application question(s):

  • Where do you live?

Experience:

  • Bookings Coordinator: 2 years (preferred)

Licence/Certification:

  • Business Admin (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: On the road

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