Part Time Lakeside jobs in Upminster

Previous experience in Customer Service & Administration will provide with added advantages.

Bilingual: Spanish & English Language - be able to understand, speak, read and write in Spanish & English.

Job Role:

• Customer Services over the phone and at the counter – Spanish & English Language Attending phone calls; (Answering inbound calls, making outbound calls if required)
• Replying to emails, scheduling appointments
• Collecting Visa Application documents (e.g. Passport, Proof of Address, Travel Insurance, Travel Ticket, Hotel Reservation etc.) from the Applicants
• Assisting Applicants for processing their Service fee
• Soft copies & hard copies of Recordkeeping, Applicants’ data entry, checking data
• You may need to travel around London or other cities for Mobile Visa Applications
• You may be asked to train the newly joined staff at a later stage when needed

The above job role is not limited, you may be requested to assist colleagues within your skills & capacity.

Your responsibilities:

• Work as part of a team and support the team members
• Self-motivated, excellent verbal and written communication skills in English language
• Respond to queries from the team members
• Be able to achieve individual targets, ensuring timely completion of tasks
• This role involves organising & managing the front desk and back office
• You will have daily involvement to contact clients/customers/applicants
• Confidently able to advice about the services offered
• Understanding and anticipating colleague, client and applicant's need
• Be able to work comfortably during the busy time and have a passion for results and a genuine desire to be part of a successful team
• Excellent ability to show customer service skills and a positive attitude towards teamwork

Skills and personal characteristics:

• Command knowledge in Spanish & English Language. Be able to understand, speak, read and write in Spanish & English.
• Experience in promoting services to the Business or Applicants or Customers
• Customer service background in a customer-focused environment
• Confident communicator on an individual and group basis with excellent interpersonal skills and have positive approach and manner
• General IT skills (e.g. Microsoft Office, Emails etc.)

We will offer you:

• Competitive hourly pay rate
• Pension Scheme offered
• Full comprehensive training programmes. Initial and ongoing training when needed.
• Mentoring programmes lead by the senior management.

Pay Rate:

£12.75 to £13.00 per hour.

General Working Hours (Assignment or Shift timing):

Normally, the office opening hours are from 08:30 AM to 05:30 PM on Monday to Friday, the shifts/assignments are assigned during 08:30 AM to 05:30 PM, we cannot guarantee the weekly working hours.

Overtime will be paid at the same rate of pay if you are required to stay extra time to complete your tasks of a shift or an assignment. Break is unpaid.

We run payroll from 21st to 20th of next month and paid on the last working day of the month.

Type of contract you will be engaged under:

Contract for Services is given by City Recruitment Services Ltd

Please be advised:

This role may be subject to the background checks.

City Recruitment Services welcome suitably skilled and qualified applicants; we promote equality and diversity at the workplace.

Job Types: Part-time, Temporary, Apprenticeship, Volunteer, Internship, Full-time

Pay: £12.75-£13.00 per hour

Work Location: In person