The successful candidate will play an important role in supporting the daily running of the clinic, managing patient enquiries, coordinating appointments and providing excellent customer service.

This position would suit someone who enjoys working in a busy environment, has strong communication skills and takes pride in delivering a professional and welcoming experience to patients.

Working Hours & Availability

0–12 hours per week, depending on clinic requirements.
Working days are Wednesday, Thursday and Saturday.
Flexible shifts arranged according to business needs.
Hours may vary from week to week.
Additional shifts may occasionally be available to cover holidays or staff absence.

Important: This position does not guarantee a minimum number of weekly hours. Applicants must have availability on the specified days, although they may not be required to work all three days every week.

Key Responsibilities

Answer incoming telephone calls and respond to patient enquiries professionally.
Welcome patients and provide excellent front-of-house customer service.
Manage appointment bookings, cancellations and rescheduling.
Respond to emails, text messages and general correspondence.
Maintain accurate patient records and update clinic management systems.
Process payments and assist with general financial administration.
Support clinicians with daily administrative tasks.
Manage appointment diaries efficiently.
Maintain a clean, organised and welcoming reception area.
Handle confidential patient information in accordance with GDPR requirements.
Assist with general Clinic duties and other administrative tasks as required.

Skills & Experience

Essential:

Excellent written and verbal communication skills.
Strong organisational skills and attention to detail.
Confident telephone manner and professional approach.
Good computer skills, including email and Microsoft Office.
Ability to multitask and prioritise responsibilities.
Reliable, punctual and flexible.
Ability to work independently and as part of a team.
Friendly, approachable and patient-focused attitude.

Desirable:

Previous experience in an administrative or receptionist role.
Experience working within a healthcare or medical setting.
Familiarity with appointment booking systems.
Experience handling payments and patient records.

Previous healthcare experience is not essential, as full training will be provided.

What We Offer

A friendly and supportive team environment.
Flexible part-time working hours.
Full training on clinic procedures and systems.
Opportunity to gain experience within a professional private healthcare setting.
A varied and rewarding administrative role.

How to Apply

If you are a motivated, organised and friendly individual who enjoys working with people, we would love to hear from you.

Please apply through Indeed with your CV and a brief description of your relevant experience.

Please confirm your availability for Wednesdays, Thursdays and Saturdays when applying.

Work Location: In person