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Job Post Details

Customer Service - No Experience Required - job post

Ontrak Recruitment & Training
3.2 out of 5 stars
London Road, Leicester LE2 0QB
£13.50 an hour - Temporary, Part-time, Full-time

Job details

Pay

  • £13.50 an hour

Job type

  • Temporary
  • Part-time
  • Full-time

Shift and schedule

  • 8 hour shift
  • Weekend availability
  • Holidays

Location

London Road, Leicester LE2 0QB

Benefits

Pulled from the full job description

  • Paid training

Full job description

Passenger Assistant

£13.50 ⭐ Paid Training ⭐ Immediate Starts

Are you passionate about helping people and looking for a career that's different every day?

Ontrak Recruitment & Training is recruiting Passenger Assistants to join one of the UK's leading rail operators at Leicester Railway Station

Whether you're looking to build a long term career in the railway industry or gain valuable customer service experience, we'll provide full railway training, pay you while you train, and support you every step of the way.

WHY JOIN ONTRAK?

⭐ Earn £13.50 per hour

⭐ Full railway training provided

⭐ Paid whilst you train

⭐ Ongoing development and career progression opportunities

⭐ Dedicated support from our experienced management team

⭐ Work in a fast paced environment where no two days are the same

WHAT YOU'LL BE DOING

As a Passenger Assistant, you'll play a vital role in keeping passengers safe while delivering outstanding customer service.

Your responsibilities will include:

  • Assisting passengers with luggage, pushchairs and accessibility needs
  • Providing excellent customer service and travel information
  • Maintaining a safe, secure and welcoming station environment
  • Responding calmly and professionally to incidents and challenging situations
  • Monitoring station security and reporting issues in line with railway procedures
  • Working closely with station staff to ensure services run safely and efficiently
  • Keeping station areas clean, tidy and presentable

WHAT WE'RE LOOKING FOR

We're looking for people who:

  • Have previous customer service experience
  • Enjoy working with people face-to-face
  • Stay calm under pressure and enjoy solving problems
  • Are confident communicators
  • Take pride in providing excellent customer service
  • Can work flexibly, including early mornings, evenings, weekends and Bank Holidays
  • Can travel to Leicester Railway station for shifts starting at 8am.

BEFORE YOU APPLY

Successful applicants must:

  • Pass a pre-employment Drugs & Alcohol medical
  • Provide proof of Right to Work in the UK and National Insurance documentation
  • Have a good standard of spoken English in line with the requirements of the role

WORKING PATTERN

This is a temporary position. Shift lengths vary, however they are typically around 8 hours, with opportunities to work longer shifts when available. Please note that, due to the nature of railway operations, weekly hours can vary depending on client requirements and are across 7 days a week (weekend work is included). Whilst additional hours are often available, they cannot be guaranteed

START YOUR RAILWAY CAREER TODAY

If you're friendly, reliable and enjoy making a difference to people's day, we'd love to hear from you

Apply today for an immediate interview and take the first step towards a rewarding career in the railway industry

Pay: £13.50 per hour

Work Location: In person

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