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Part Time Part Time Medical Secretary jobs in London

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Job Post Details

Veterinary Receptionist - Poplar & Canary Wharf - job post

Wood Wharf Vets / Poplar Vets / vet.co.uk
Canary Wharf E14 6FF
From £26,500 a year - Permanent, Part-time, Full-time

Job details

Pay

  • From £26,500 a year

Job type

  • Part-time
  • Permanent
  • Full-time

Location

Canary Wharf E14 6FF

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Store discount
  • Cycle to work scheme

Full job description

About Us

vet.co.uk is a busy, friendly, and growing veterinary practice with branches in Poplar and Wood Wharf. We are dedicated to providing exceptional care to our patients and a fantastic experience for our clients. We are a close-knit team that values collaboration, professionalism, and a passion for animal welfare.

The Role

We are looking for a highly capable and client-focused Veterinary Receptionist to join our team. This is a key front-of-house role where you will be the first point of contact for our clients and their pets. You will play an essential part in keeping our clinics running smoothly in a fast-paced, sometimes emotionally demanding environment.

Please note: This is a floating role between our Poplar and Wood Wharf branches. You must be willing and able to travel easily between both locations based on operational requirements.

Key Responsibilities

  • Greet clients and their pets warmly, managing the reception area efficiently during peak times.
  • Manage complex appointment bookings, cancellations, and diary scheduling across multiple clinicians.
  • Answer a high volume of phone calls, triage urgency, and handle client queries with professionalism and empathy.
  • Process payments accurately, manage invoices, and support billing administration.
  • Support with pet insurance claims and client follow-ups.
  • Maintain accurate, detailed client and patient records on our practice management system.
  • Assist with client reminders, recalls, and follow-up communications.
  • Support our Pet Health Plans with client sign-ups and queries.

About You (Essential Requirements)

To be successful in this role, you must have:

  • Proven experience in a busy, customer-facing reception or administrative role (veterinary or human healthcare experience is highly advantageous).
  • Exceptional communication skills and the ability to remain calm and empathetic when dealing with distressed clients or emergency situations.
  • Strong organisational skills with the ability to multitask effectively in a fast-paced environment.
  • Confidence with IT systems and the ability to learn new practice management software quickly.
  • A reliable, flexible approach to work, with a genuine passion for animal welfare.

What We Offer

  • A competitive salary starting from £26,500 per annum.
  • A clear career development pathway with opportunities to progress.
  • A friendly and supportive team environment.
  • Cycle to work scheme.
  • Employee discount.
  • Store discount.

How to Apply

We are looking for someone with excellent attention to detail. To apply, please send your CV via Indeed.

Pay: From £26,500.00 per year

Benefits:

  • Cycle to work scheme
  • Sick pay
  • Store discount

Work Location: In person

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