Contract & Hours: Part-Time Minimum Hours Contract (20 guaranteed hours per week, with flexible shift selection and additional hours offered where available)

Pay Rate: £12.71 per hour

About the Role

Based at the G4S Customer Contact Centre in Wath upon Dearne, you will serve as the first point of contact for the Department for Work and Pensions (DWP). You’ll support members of the public with enquiries, providing reassurance, guidance, and outstanding customer service on every call.

This role combines the security of guaranteed weekly hours with flexibility, allowing you to select your preferred shifts from our available schedules.

What You’ll Be Doing

Handle inbound customer calls with patience, empathy, and professionalism.
Provide accurate guidance while maintaining confidentiality, safeguarding, and GDPR standards.
Build rapport with callers and confidently manage sensitive, complex conversations.
Maintain clear and precise records of all customer interactions.

Working Pattern & Shift Availability

Guaranteed Minimum Hours: You will be contracted to a guaranteed minimum of 20 hours per week.
Flexible Shift Selection: Choose your preferred working days and shift patterns from our published schedules to fit around your availability, where available.
Additional Hours: Extra shifts beyond your 20-hour baseline may be offered during higher- volume periods for those looking to work additional hours.
Initial Onboarding: Includes 8 days of fully paid in-office training at our Wath upon Dearne site before transitioning to working from home.

Ideal Candidate

Able to attend the required 8 days of paid in-office training at Wath upon Dearne prior to working from home.
Looking for a guaranteed 20-hour weekly contract with the flexibility to pick up extra hours during busy periods.
Has a quiet workspace at home and a reliable, high-speed internet connection.
Flexible, adaptable, and comfortable with variable weekly rotas.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below;

Progression, training and development catered to you
Charity Work - 1 Volunteering day
Uniform Provided
Annual leave entitlement – Pro Rata
Charity work- Match-IT and Payroll Giving
Refer A Friend incentives
Company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Confidential Counselling Services
24/7 support specialising in health and medical
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.

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