The day-to-day responsibilities of a secretary generally include:
- Patient Communication: Acting as the first point of contact to answer queries, book appointments.
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- Clinical Documentation: Transcribing dictations, typing clinical reports, and letters, access electronic records.
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- Workflow Management: Organizing diaries, managing waiting lists, and processing test results, referrals.
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- Confidentiality: Strictly handling sensitive medical information and privacy regulations.
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- Office Administration: Dealing with post, handling invoices, and ordering medical and office supplies.
Entry requirements, skills and interests
Medical secretaries/personal assistants have usually worked elsewhere, so they have experience of medical terminology and NHS ways of working.
There are no set entry requirements for a medical secretary/personal assistant.
They may ask for qualifications in typing or word processing. Employers also expect a good standard of literacy, numeracy and IT skills.
Personal characteristics
As a medical secretary or personal assistant, you'll need to:
- work accurately and methodically
- meet deadlines
- use medical terminology
- pay attention to detail
- teamwork
- use their own initiative
- work with all types of people
- be helpful and reassuring if dealing with patients and their families
Skills required
- excellent keyboard skills
- IT skills
- good spelling and grammar
- organisational skills
Pay
National living wage
Pay: From £12.75 per hour
Work Location: Remote