Part Time Retail jobs in Liverpool

Job Title: Furniture Outlet Sales Assistant

Department: Trading

Reports to: Warehouse Manager

Accountable to: Head of Trading

KEY WORKING RELATIONSHIPS:

Internal

• Outlet Sales team, Warehouse logistics team and volunteer team.

External

• Customers, donors and supporters. Suppliers and contractors.

We are looking for a friendly and motivated individual to join our expanding retail team as a Furniture Outlet Supervisor, supporting the rest of the sales team along with a team of volunteers. The ability to demonstrate a passion for delivering exceptional customer service and achieving the highest retail standards is essential in this role.

The income generated from shop sales directly funds the care services that St Luke’s offers to people in our local community meaning that by joining our team, you can be part of something really special.

Working Pattern:

The successful candidate would be employed on a 22.5 hour week over 7 days and flexibility to meet the needs of the business is required. Rotas are generally posted two months in advance.

St Luke’s is an adult hospice based in Winsford that cares for people in mid and south Cheshire who are suffering from cancer and other life threatening illnesses. We offer specialist treatment, care, advice and support to many seriously ill people and their families every year. We’re a small hospice with a big heart whose ethos, values and beliefs are core to everything we do. If you feel the same way we’d love to hear from you.

PURPOSE:

To provide support to St Luke’s Furniture Outlet operations by delivering a high standard of administration and customer service to drive sales.

Key Tasks and Responsibilities

Our popular Furniture Outlet on Road One Industrial Estate in Winsford is St Luke’s Hospice’s flagship retail outlet, attracting customers from far and wide who are searching for excellent quality household items at good prices.

We are looking for a friendly and motivated individual to join our expanding retail team as a Furniture Sales Supervisor, supporting the rest of the sales staff along with a team of volunteers. The ability to demonstrate a passion for delivering exceptional customer service and achieving the highest retail standards is essential in this role.

The income generated from shop sales directly funds the care services that St Luke’s offers to people in our local community meaning that by joining our team, you can be part of something really special.

Role Summary:

The key purpose of the role is to maximise sales and deliver the best possible service to our customers. The role is predominantly customer facing focussing whilst supporting the rest of the sales staff alongside a team of volunteers. You will have a commercial mind with the ability to increase sales and income at the forefront of everything you do and targets are met.

The role will also involve till work as required, having a flexible approach across the shop floor and dealing with customer enquiries. Good administration and computer skills are essential.

Key Responsibilities:

Customer Experience

• Create a welcoming, happy and professional atmosphere for customers and the shop team
• Provide excellent customer service and resolve any customer queries
• Ensuring our customers feel valued by making it easy for them to donate and buy from us
• Always do the right thing for our customers and ensure we go the extra mile for them, making them want to return in the future

Sales and Profit

• Support the Sales team to achieve profit targets by maximising sales and minimising costs
• Maintain high visual merchandising standards to create an inviting shopping environment
• ·Ensuring all colleagues are providing a high standard of customer service to ensure our customers wish to return
• Achieve gift aid budget
• Maintain a high standard of visual merchandising and efficiency in all areas

People Management

• Support volunteer recruitment, training, and supervision
• Create an organised and enjoyable working environment for colleagues to ensure the shop runs effectively
• Celebrating successes within your team and sharing good practice across the wider retail team
• Support with training, development and performance

Stock

• Work with the Sales team and Warehouse and Logistics Manager to manage and generate stock
• Ensure there is the correct level of stock available on the shop floor at all times
• Ensuring stock is rotated and refreshed on a daily basis
• Restocking the sales floor when items are sold
• Support the furniture booking and collection system to ensure customers receive the most efficient service
• Maintaining a high standard of visual merchandising
• Moving and handling stock
• Maximise profits from the sale of donated goods in line with the store’s pricing structure

Security & Income protection

• To act as the accountable key holder for the Outlet when required and maintain effective security measures in relation to the policies relating to banking of takings, security of stock and the shop premises.
• Support the wider team in being fully compliant with all audit requirements
• Adhere to GDPR guidelines to ensure all personal data is correctly stored

Health and Safety & compliance

• Provide a safe environment that protects all store colleagues and general public
• Ensure all colleagues comply with all Health & Safety regulations and operation procedures as per BHF policies
• To be GDPR compliant at all times

Experience, skills and attributes

We will provide full on-the-job training with a structured induction programme, however the following are essential and desired skills and qualities for the role:

Essential:

• Previous experience in retail, ideally in furniture or charity sector
• Strong customer service and communication skills
• Cash handling and till skills
• Proven ability to supervise or lead a small team
• Comfortable with manual handling and physical aspects of the role
• Flexible and adaptable with a hands-on attitude
• Organised and able to prioritise a varied workload

Desirable:

• Experience working with volunteers
• Knowledge of furniture trends and pricing second-hand goods
• Familiarity with charity retail compliance and Gift Aid

Our Outlet is fast-paced and trades 7 days a week which means we require flexibility from our teams to work weekends and bank holidays on a rota basis.

This is a part time 22.5 hours per week position, working across 3 days on a rota basis

It can be physically demanding at times yet most rewarding as you will play a big part in raising funds for patient care at St Luke’s Hospice.

Our benefits include:

• A generous 35 days annual leave (including 8 bank holidays) increasing to 36 days after 5 years’ service and 37 after 10 years’ service (pro-rated for part-time staff)
• The opportunity to remain in NHS pension scheme if an existing member. Alternatively, you can join the Hospice pension scheme, which offers competitive contributions
• Access to ongoing training and development
• Enhanced family leave and pay entitlements
• Eligibility for discounts, including Blue Light Card scheme
• Confidential and free 24-hour Employee Assistance Programme, offering telephone counselling and support for various issues
• Discounted gym membership
• Contributions to Eye tests and classes bi-annually for visual display users
• Discounted meals from our kitchen, including hot meals, salads and a selection of sandwiches
• Death in service benefit paid at 2x annual salary
• Free tea and coffee
• Health cash plan
• Free annual flu jabs

St Luke’s is committed to equality and diversity and promotes an inclusive working environment. We encourage applications from all areas of the community, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are also happy to discuss any reasonable adjustments needed during the recruitment process.

Successful applicants will be required to undertake a disclosure and barring services check (DBS) at the level required for the role applied for (with the exception of roles within Trading). St Luke’s will cover the cost of the DBS check. However should the successful candidate leave within 6 month of employment the full cost of this check will be deducted from their final salary.

Please note this position may involve coming into contact with venerable adults and or children. We are committed to providing safeguarding training within induction period.

How to Apply: Via St Luke’s Website – address below

The closing date for this post is: Midnight on Sunday 5th July

Interviews will be held on: 15th July

For an informal discussion please contact: Ant Lord – 07410 376565

To download an application form visit: https://slhospice.co.uk/about/vacancies/

Please note we do not accept CV’s

We reserve the right to close a job advert early where sufficient applications have been received

Please ensure you read the full recruitment pack before applying; this can be found on our website.

Job Type: Part-time

Pay: £12.80 per hour

Benefits:

• Company pension
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Store discount

Work Location: In person