Part Time Weekend jobs in Cathall E11

We have an exciting opportunity for a highly organised and detail-focused Guest Experience and Operations Coordinator to join our weekend team.

In this key role, you’ll be the central point of coordination for our serviced apartment operations at the weekend, ensuring everything runs smoothly behind the scenes so our guests enjoy a seamless stay.

From planning and scheduling to real-time support, you’ll oversee and dispatch tasks to our field team, while maintaining clear communication with both colleagues and guests. If you thrive in a fast-paced environment and enjoy problem-solving, this role offers the chance to make a real impact on the guest experience.

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Responsibilities

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• Coordinate weekend operations by planning and adjusting schedules, dispatching tasks, and ensuring smooth delivery of services.
• Act as the central hub of communication, keeping in touch with team members, monitoring progress, and updating departments in real time.
• Support guest services by managing correspondence, access requests, and arrivals, ensuring every stay runs seamlessly.
• Oversee key movements and shift handovers, maintaining accurate records and ensuring continuity across the weekend.
• Collaborate with Property Management and Field teams to resolve issues quickly and deliver an exceptional guest experience.

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Requirements

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• Experience in a coordination, scheduling, or dispatch role (hospitality or operations preferred).
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication skills, both written and verbal.
• Proactive, solutions-focused, and adaptable to change.
• Confident with IT systems and quick to learn new software (CRM experience a plus).
• A collaborative team player with great attention to detail.​

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Benefits

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• ​up to £30,000 per annum* (pro rata)
• 5-night stays in Portland’s London apartments
• ​Portland Birthday Perks
• ​Training opportunities
• ​Private Healthcare
• ​Mental health support
• ​Critical Illness Cover
• ​Annual Flu Jab & Eye-test
• ​Company socials
• ​Benefit enhancements each year you work at Portland
• ​Charity match fund

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*this salary is the FTE (full-time equivalent), this is not a full time role.

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At Portland Brown, we occasionally use alternative titles for our advertised roles to ensure they appeal to a wide range of candidates. Please note that the job title used in this advert may differ from the internal title for the position. Rest assured, the role’s responsibilities and scope remain as described, and this will be clarified during the recruitment process.

Pay: Up to £30,000.00 per year

Application question(s):

• This role is a weekend based role, with 9 hour shifts on both Saturday and Sunday. Please confirm that you are able to do these hours.
• This role is every weekend, are you comfortable with this requirement?
• The FTE (full time equivalent - 40 hours) salary for this role is £30,000 per annum. This will be pro-rata to the hours you work (18 hours a week). Are you okay with this?
• Please explain why you are only looking for weekend work.
• Do you have a full time job during the week?
• Please provide a detailed breakdown of your commute to the Baker's Row office (method, duration, ease, etc.)
• Please provide a summary of your relevant experience. Please note, blank answers will result in automatic rejection by our system.

Work Location: In person