Part Time jobs in Newcastle upon Tyne

Minimum 30 hours per week

Based: Matfen Hall Country Hotel, Spa and Golf Estate

Reporting to Head of Reception

Overview: Matfen Hall is a privately owned five-star country house 63-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.

Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. The direction of the business is to achieve 5 Red Star status within the next two years. As a Night Porter you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The business is now in need of a Guest Relations Night Porter to join our existing team. Working with the Head of Nights to ensure that our guests have around the clock point of contact during their stay with us, to carry out a night audit of all billing across the previous day, assist on the late bar as required and to work through a check list of cleaning tasks along with the delivery of newpapers, guest bills and provide a shoe cleaning service.

As a Night Porter you will required to carry out regular fire walks of the building and to ensure that all external doors are locked at night,

Working with the Head Concierge to ensure that all relevant information is known on all guests and that every effort is made to share with the relevant departments through creating notes on the booking systems and adding information to the daily logs.

DUTIES AND RESPONSIBILITIES:

· Night audit

· Assistance with cash up

· Setting of meeting rooms and private dining space

· Cleaning tasks

· Printing of guest bills

· Delivery of newspapers

· Shoe Polishing

· Valet Parking of guest cars

· The ensure all guests receive a high level of service from check-in through to check-out.

· Delivery of amenities or late room service to guest bedrooms

· To take part in the training sessions offered and departmental coaching.

· Assistance with the set up of public areas for weddings

· Deputising for day porters as holiday cover

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

PREREQUISITES:

A passion for saying yes is the answer now what is the question, taking pride in finding innovative solutions to the ever changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

Previous experience in a luxury Hotel setting, with focus on concierge or portering. Someone who has demonstrated an ability to give genuine service and hospitality.

EXPERIENCE:

One Year plus service in a customer facing role within a luxury Hotel setting.

Job Types: Full-time, Part-time, Permanent

Pay: £13.50 per hour

Benefits:

• Company pension
• Employee discount
• Free parking
• Gym membership

Experience:

• Hospitality: 1 year (preferred)

Work Location: In person