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Job Post Details

The Co-operative Group Limited logo
Customer Team Member
The Co-operative Group Limited
·
3.4
26 High Street Knaphill, Woking, GU21 2PE, Woking GU21 2PE
£13.04 an hour
Part-time, Permanent
Apply on company site

Job details

£13.04 an hour
Paid training, Employee discount, Company pension
Part-time, Permanent
Overtime, Weekend availability
26 High Street Knaphill, Woking, GU21 2PE, Woking GU21 2PE

Full job description

Woking

Job ID 1073303 Job category Food Stores Hours per week 12 Closing date 04-11-2026 Salary £13.04
Customer Team Member
Location: 26 High Street Knaphill, Woking, GU21 2PE
Pay: £13.04 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: Closing shifts from 4pm to 10:15pm. Will include at least 1 weekend shift which will require flexible availability. Additional availability can be discussed at interview.
Full, paid training provided
easily from your mobile device by completing our assessments (no CV needed!)


You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.


We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.


As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.


Why this job matters:
You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.


What you'll do:
  • Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
  • Work with your team to keep the store running smoothly
  • Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
  • Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Promote Co-op Membership and support your local community
What you'll bring:
  • A genuine passion for helping people and delivering great customer service
  • The ability to work flexibly across a number of shifts and as part of a team
  • An interest in retail and working in a busy store environment (experience not essential)
Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
  • Full training and career development resources
  • 30% discount on all Co-op products in-store
  • Flexible access to your pay as you earn it
  • A pension scheme with up to 10% employer contributions
  • 31 days of holiday (including bank holidays, pro rata for part time colleagues)
  • 24/7 access to GP appointments, and colleague support programme
  • Cycle-to-work scheme
  • Market-leading policies to help you through life's big moments
A place you'll belong:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.

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Benefits

  • Holidays starting from 31 days holiday per year (includes bank holidays)
  • 30% off Co-op branded products in our food stores
  • Pension with up to 10% employer contributions
  • Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
  • Services to support your physical, mental and financial wellbeing

Success profile

What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

  • Customer Focus
  • Problem Solving
  • Communication
  • Initiative

Food Retail at Co-op

Our Food Retail teams are the face of Co-op. If you’re welcoming, friendly, and helpful, you’ll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in-store experience. Whether you’re a Customer Team Member, Customer Team Leader, or Store Manager, we’ll reward you by supporting your financial, physical, and mental wellbeing, and give you the tools to own your development and your career. That’s our promise to you.

Our Co-op culture

At Co-op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders.

We’re all in this together and at Co-op, we always look out for each other.

We’ll do all we can to help you create a great work/life balance.

If you experience abuse or harassment in the workplace, we’ll support you.

Your manager won’t solve all your problems, but they’ll understand and empower you.


Careers in food retail

Joining us in Food retail means being the friendly face for our customers. Whatever your role, we’ll support you to step up, own your future, and shape your Co-op career.

Customer Team Member

As a Customer Team Member at Co-op, you’ll be part of a business that’s truly different. There’s lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in-store experience to preparing bakery products and promoting our membership offer, every day is different. If you’re looking to kick-start your retail career, this opportunity could be perfect for you.

Customer Team Leader

As a Customer Team Leader, you’ll help maintain our high standards while supporting your store colleagues to be their best. You’ll assist the Store Manager and make sure your store is always safe. You’ll also take pride in keeping the store well-stocked and looking great, leading by example and doing the right thing. If you’re looking to build a rewarding career in retail, this could be the perfect opportunity.

Store Manager

If you have a strong sense of community, commercial awareness, and leadership skills, our Store Manager opportunity might be what you’re looking for. As a Store Manager at Co-op, you’ll lead your team and make sure everyone works together to deliver a great in-store experience for our customers. While the role comes with its challenges, with exciting opportunities for growth, it’s one of the most rewarding careers in retail.

Operations Manager

You’ll lead a large team of Store Managers across around 20 stores. You’ll inspire your team to deliver a great customer experience, drive sales, and contribute to their communities. This is about more than managing stores – you’ll help to bring our strategies to life through exciting projects and programmes. With plenty of support and the freedom to develop, this is a great opportunity to grow your career in retail.


How to apply

to join us on this page. We welcome people from all walks of life to join us, because your background doesn’t define your potential.

Applying for a job

You can apply for a job with us quickly and easily on your laptop or phone. It doesn’t matter what you’ve done before or if you have little experience — it’s all about matching our values and bringing your passion, motivation and capabilities to your new role.

Before applying, please check for any minimum age requirements to carry out this role. In most cases Customer Team Members can work with us from 16 years of age unless otherwise stated in the advert.

Online assessment

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Interview

For some roles we may conduct a telephone interview call as an additional part of the process.

As part of our standard interview here at Co-op, we'll ask you to provide specific examples that demonstrate your skills in certain situations. This helps us to understand how you'd perform in the job you've applied for.

When you interview with us, we'll send you the skills-based questions beforehand, so you can be the best version of you on the day. We'll also let you know which documents to bring to your interview to prove that you're eligible to work in the UK.

For some roles there may be more than one interview

Your decision

If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. This will start your journey into our Co-op.

Help with your application

If you want to be better prepared for the application process, whether you’re applying for a job at Co-op or somewhere else, our Career Development Hub gives you free access to tools that can help.

Build your CV, practice interview techniques and psychometric tests, or take quizzes on ability, motivation, personality and resilience. It’s all designed to help you develop your skills and build your career.

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