Passport Office jobs in Hemel Hempstead

Job Title: Data Room Administrator

Location: Enderley Road Medical Centre
Hours: Full-time, 37.5 hours per week
Salary: £13.50 per hour

About the Role

We are looking for an organised and motivated Data Room Administrator to join our friendly and supportive team at Enderley Road Medical Centre.

In this vital role, you’ll provide a wide range of administrative support to our multidisciplinary team, ensuring that clinical and administrative data is processed accurately, efficiently, and in line with practice policies. You’ll help maintain smooth daily operations and support our commitment to delivering high-quality patient care.

Key Responsibilities

Core Administrative Duties:

• Handle daily post (incoming and outgoing), including visits to the post office and bank.
• Prepare and manage Carer’s Passports and assist patients with online access setup.
• Monitor and action emails received in the generic practice inbox.
• Operate office equipment including photocopiers, scanners, and franking machines.
• Process invoices for payment, prepare remittance advice, and maintain petty cash spreadsheets.
• Retrieve pathology and other test results when requested by clinical staff.
• Accurately scan and attach clinical correspondence to patient records, ensuring correct clinical coding and distribution.
• Answer telephone calls professionally, taking and forwarding accurate messages.
• Prepare Prescription Pricing Authority (PPA) reports for monthly submission.
• Log cheques, prepare banking slips, and process payments as required.
• Chase hospital appointment letters and clinic correspondence.
• Invite patients to planned clinics and assist with appointment coordination.
• Provide cover for administrative colleagues during absences.
• Support the Management and Practice teams with general administrative duties.

Essential Skills and Experience

✅ Experience working in an administrative environment.
✅ Experience in clinical coding within a healthcare setting.
✅ Proficient in Microsoft Office (Word, Excel, Outlook).
✅ Strong attention to detail and accuracy in data handling.
✅ Excellent organisational and communication skills.
✅ Ability to prioritise workload and work both independently and as part of a team.

Desirable Skills and Experience

Previous experience in a healthcare or primary care environment.
Experience using EMIS clinical system (or similar patient record software).
Understanding of NHS administrative processes and information governance standards.

What We Offer

A supportive, friendly, and professional working environment
Ongoing training and development opportunities
A rewarding role supporting patient care and service quality
⏰ No late finishes – 4:30 pm is the latest finish time

Interested?
If you’re an organised, detail-focused individual who enjoys working in a busy, patient-centred environment, we’d love to hear from you!

Apply today with your CV and a short cover letter telling us why you’d be a great fit for the role.

Job Types: Full-time, Permanent

Pay: £13.50 per hour

Ability to commute/relocate:

• Harrow HA3 5HF: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person