Patient Experience Manager jobs in Leamington Spa

The Gynae Oncology Cancer Navigator will form an integral part of the multidisciplinary team in caring for the physical, social, and psychological needs of patients and carers diagnosed with Gynae cancer throughout their treatment pathway.

The Gynae Oncology cancer navigator forms an integral part of the multidisciplinary team in caring for the physical, social and psychological needs of patients and carers diagnosed with Gynae cancer throughout the care treatment pathway and after care support.

The post holder will work as part of the Gynae oncology multidisciplinary team under the guidance and supervision of a registered practitioner.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The role will require highlighting any potential delays in the patient pathway and working to mitigate the impact of these problems to the patients. The post holder will be required to work with the senior staff to support and ensure that the patient and carer experience is central to every stage of their journey.

Maintaining spreadsheets for tracking of patients through their pathway.

To support the Gynae Oncology CNS by responding to the noncomplex and complex workload and referring to the CNSs as appropriate.

Triaging telephone calls and providing basic advice and support.

Liaising and referring to other appropriate healthcare professionals.

Arranging and triaging of the electronic Holistic Needs Assessments (eHNA) during the cancer patient pathway. This will include the navigator assisting the patient with completing their eHNA where appropriate. This will ensure that patients are signposted in a timely manner to appropriate services.

Ensure the appropriate management of patient information and the co-ordination of patient pathways through collaborative working with medical secretaries,

MDT coordinators, clinical nurse specialists and other departments as required within the Trust.

To work with the CNS to develop and embed the Living with and Beyond Cancer agenda within the Gynae Oncology service.

To ensure the appropriate and timely booking of outpatient appointments.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

To undertake any such duties as may be required from time to time, that are consistent with the responsibilities of the grade.

To comply with the Trusts and departments policies, guidelines, and procedures.

To attend all mandatory training as required in line with the Trust employment and professional need.

To participate in team meetings and the review and development of Gynae Oncology service.

To be responsible for informing the line manager of any issues relating to the ability to safely carry out duties.

To be aware of departmental duties and initiatives to ensure a safe environment, recognising patients’ requirements for privacy and dignity.

To recognise and comply with the Trust and departmental policies and procedures for incident reporting.

To always ensure confidentiality in accordance with Trust policy and procedure.

For further details of the role please see the attached job description.