Patient Experience Manager jobs in Leamington Spa

About the role

Are you passionate about patient safety, quality improvement and creating a culture of continuous learning? We're looking for an experienced and motivated Quality & Risk Advisor to play a pivotal role in strengthening our quality, governance and risk management frameworks.

Working closely with senior leaders and supporting our Regional Heads of Q&R, you'll help drive our Quality & Risk programme, providing oversight and daily management of incidents, complaints, risk management and policy development. You'll be at the heart of ensuring our services remain safe, compliant and continuously improving, while supporting adherence to regulatory and accreditation standards, including CQC requirements and BS 70000 accreditation where applicable.

This is a fantastic opportunity to influence organisational quality and safety performance, lead on incident and risk management processes, and maximise the effectiveness of our Datix systems. If you thrive in a role where you can make a measurable difference, champion best practice and help shape the future of healthcare quality, we'd love to hear from you.

Please note that this is a fieldbased role requiring attendance at our services.

We will be interviewing throughout the duration of this advert. Therefore if you are interested in this role an early application is advised as we may close the advert prior to the advertised date.

If you would like a full copy of the job description, please contact the recruitment team via vacancies@alliance.co.uk

Skills and experience

Essential:

• Clinical Practitioner or relevant experience in clinical setting - with suitable experience to deliver requirements
• Knowledge and Understanding of Quality and Risk standard requirements as applied to a healthcare organisation
• Knowledge of Regulatory Requirements as applied to the various modalities IRMER, CQC, QSI, BS70000 etc
• Evidence of innovation in clinical practice
• Competent professional, comfortable operating across multiple sites across a large geographical area
• Evidence of on-going professional development
• Evidence of ability to self-direct/self motivate, make decisions and generate ideas
• Well-developed IT skills
• Strong communication and presentation skills
• UK driving license – extensive travel may be expected with this role

Desirable:

• Patient Safety Course
• PSIRF incident investigation course
• IOSH Managing safely Course
• Datix Certified Professional in Datix Cloud IQ & Datix Web training - or willingness to undertake
• Knowledge and experience of External Assessment/Inspections
• Evidence of completing and developing clinical audit programmes
• Involvement in regulatory assessment/inspections
• Experience of carrying out research/publication

Major Accounabilities

Major accountabilities will include:

To support and guide the management of Risk across the business, including Risk Assessment, Risk Registers, Incident Reporting, Investigations and lessons learned

To support the wider business in managing Risk & Incident systems administration (Datix) to ensure the effective management of risk & incidents, promoting quality and patient safety

To support to analysis of themes around risks and incidents to aid with reporting and highlighting areas for improvement

To support education and training relating to Quality and Risk issues that impact on the business

To support the management and investigation of Level One complaints in support of escalation/closure and lessons learned

To support the Heads of Quality & Risk in the delivery of Strategy in support of organisational requirements to support a safe service to all

To manage the administrative side of Policy & procedures to ensure compliance across the business

To develop and review policy and procedures as appropriate to designated area of responsibility, making sure that national guidance is reflected and cascaded to all Alliance Medical staff

To be a representative at relevant designated Alliance Medical Governance Committee meetings

To attend internal Regional, Quality & Risk, Corporate and external stakeholder / site meetings as appropriate, promoting Alliance Medical

About us

Alliance Medical are Europe’s leading independent provider of imaging services.

We combine service excellence and innovative imaging technologies to improve patient care and support NHS and independent organisations with their ongoing imaging requirements. Our approach has delivered consistent company growth for more than 30 years.

We live by our company values to ensure the highest level of patient care:

Our Values

Leaders, managers, and supervisors have a particular responsibility to be role models in terms of how they demonstrate these values themselves and how they engage their teams to work in this way.

Collaboration:

We work together and in partnership for all our patients. We respect expertise and combine it to achieve more.

Excellence:

We never compromise. We strive to deliver the very best in everything we do to ensure the highest quality of care. We treat our patients and each other with compassion, dignity and respect.

Learning:

Knowledge and understanding comes from learning. At Alliance Medical we are committed to ensuring that each and every one of us keeps on learning and that we continuously look for improved ways of working.

Efficiency:

Efficiency in healthcare means more patients get better care. We constantly seek new ways to use the scarce resource of healthcare more intelligently so that more people can live longer, fuller lives.

Openness:

We act with transparency and honesty in everything we do, where staff are encouraged to speak up to ensure a safe and secure environment for our patients.