Patient Experience Manager jobs in Leamington Spa

Senior Administrator (Part-Time)

21 Hours per Week | Clarendon Lodge Medical Practice | Leamington Spa

Are you an experienced administrator looking for a rewarding part-time role with a supportive team and excellent work-life balance?

At Clarendon Lodge Medical Practice , we are looking for a highly organised and proactive Senior Administrative Assistant to join our friendly and patient-focused surgery team.

This is a varied and important role at the heart of our practice, supporting both patients and clinical staff while helping ensure the smooth day-to-day running of the surgery.

About the Role

This part-time position offers 21 hours per week, typically worked across three days, with core hours between 9:30am and 4/5pm — providing excellent flexibility and work-life balance.

Our preferred working days are Monday, Tuesday and Thursday, although there may be some flexibility for the right candidate.

The role offers a starting salary of £13.15 per hour, reviewed following successful completion of probation. You will also become eligible for our bonus scheme.

What You’ll Be Doing

• Managing day-to-day administrative operations within the practice
• Supporting the Practice Manager and clinical team with a range of administrative duties
• Handling patient enquiries professionally via phone, email and in person
• Managing appointment scheduling, patient records and correspondence
• Maintaining accurate medical and administrative databases
• Preparing reports, letters and documentation for healthcare providers and regulatory bodies
• Coordinating with external suppliers and service providers
• Supporting and mentoring junior administrative staff
• Ensuring confidentiality and compliance with data protection policies at all times

What We’re Looking For

We’re seeking someone who is:

• Experienced in administration, ideally within healthcare or a medical setting
• Friendly, professional and confident communicating with patients and colleagues
• Highly organised with excellent attention to detail
• Comfortable multitasking in a busy environment
• Proficient in Microsoft Office and electronic record systems
• Proactive, adaptable and solution-focused
• Able to handle confidential information with discretion

Knowledge of medical terminology or healthcare procedures would be an advantage, but is not essential.

Why Join Us?

At Clarendon Lodge Medical Practice, we pride ourselves on creating a welcoming and supportive working environment where staff feel valued.

We offer:

• A friendly and supportive team culture
• A meaningful role helping support patient care
• Flexible part-time working hours
• Training and professional development opportunities
• Competitive pay and bonus opportunities

Interested?

If you would like to discuss the role further, please contact:

Sharon Evans
01926 331401
sharon.evans@clmp.nhs.uk

Please note: applications may close early if a high volume of suitable applications is received.

Job Type: Part-time

Pay: From £13.15 per hour

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay

Application question(s):

• What admin tools/software do you use regularly, and how do you stay organised when you have multiple tasks to do at once?

Experience:

• Administrative: 1 year (required)

Work Location: In person