At PAUL UK, every day starts with the smell of freshly baked bread and the buzz of welcoming our customers. As a Retail Team Member, you’ll help create memorable moments for everyone who walks through our doors. If you’re passionate about great food, great coffee, and great service, you’ll fit right in.

What You’ll Be Doing

Delivering exceptional customer experiences - you’ll greet customers with warmth, offer genuine hospitality, and make every visit feel special
Serving our products with pride - from perfectly crafted coffees to our iconic pastries, you’ll prepare and serve items to the highest standard
Being a star teammate - you’ll roll up your sleeves and support your colleagues, keeping the shop running smoothly and creating a positive team vibe
Keeping quality and safety at the heart of everything - you’ll follow our food safety practices and production procedures with care and attention
Getting involved wherever needed - you’ll take on a variety of tasks and follow guidance from the management team to ensure the shop always looks and feels its best.

What You’ll Get as Part of the PAUL UK Family

Flexible working hours – including early starts for the morning people
A birthday cake on us – celebrate with your team or take it home
A clear career path – with training and development at every stage
Free food during shifts + 50% off when you’re not working
Healthcare Scheme access
Early access to wages via Stream
Refer a Friend bonuses
Employee Assistance Programme – wellbeing, counselling financial guidance
Nest Workplace Pension
Interest-free travel loan with Forest bikes

What We’re Looking For

We want enthusiastic, positive team members who love high-quality food and coffee, thrive in a busy environment, and enjoy giving outstanding service. If you’re a great communicator and a real team player, you’ll feel at home here.

About PAUL UK

PAUL began as a small family bakery in Lille, France, and has grown into a global name in traditional French baking. Since arriving in the UK in 2000, we’ve built our reputation as the world’s local French bakery. Our people are the heart of our success—and we’d love you to be part of our story.

In Richmond you will find our Bakery Café at 13 The Quadrant, just down the hill from Richmond Station in this popular and attractive town on the banks of the Thames. Richmond started to grow in importance when Henry VII rebuilt the manor there after a fire in 1497 and named it Rychemonde after his earldom in Yorkshire, at which point its status changed to ‘palace’, drawing craftsmen and members of the royal household to the village, as well as people moving to the country to escape the plague in the city. In medieval times the Green had been the jousting ground. It was also common land where villagers were allowed to pasture their sheep. It is still there, just a couple of minutes’ walk from our café, but minus the sheep. Closest station is Richmond (District Line, London Overground, National Rail).