Paul Smith is one of Britain’s leading independent design companies, driven by a spirit of curiosity, playfulness, adaptability and passion. These values shape every aspect of the brand, whether it’s a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We are looking for a Supervisor to join our Heathrow's Team. Located in Terminal 2 at Heathrow Airport, our shop is one of three Paul Smith locations at the airport - one of the world’s busiest international travel hubs. Since opening in 2014, it has offered a carefully curated selection of Paul Smith menswear, womenswear, and accessories.

As a Paul Smith Brand Ambassador, you will deliver an exceptional customer experience while embodying the brand’s values, image, and culture. You will build strong customer relationships and bring products to life through engaging storytelling.
Working with Shop Management, you will help achieve financial targets and support operational excellence. On the shop floor, you will create a positive, dynamic environment while learning about customers, your team, and the brand.

What you’ll be doing
Deliver the Paul Smith sales ceremony: greet, discover, propose, close, and follow up.
Build authentic relationships through curiosity and attentive listening.
Bring collections and collaborations to life through engaging storytelling.
Create memorable, above-and-beyond experiences that drive loyalty and repeat business.
Meet and exceed personal sales targets, contributing to overall store performance.
Maximise sales and customer opportunities, motivating the team to meet and exceed individual and store targets.
Support Shop Management in achieving and surpassing financial goals.
Share strong product knowledge with the team, including tailor-made services, to enhance performance and customer experience.
Take ownership of stock processes, including deliveries, transfers, and returns.
Maintain impeccable visual merchandising standards and housekeeping.
Use in-store technology confidently to enhance the client journey.

Who you are
Passionate about delivering exceptional customer service.
Previous experience working within a retail environment.
Confident working towards sales targets and interpreting financial data.
Enthusiastic about learning product knowledge and sharing it with both customers and colleagues.
Takes pride in maintaining high visual merchandising and housekeeping standards.
Able to monitor and manage stock levels effectively.

Why you’ll love working with us
We offer acomprehensive benefits package to support your lifestyle and wellbeing,which includes a rewarding Managers Bonus Scheme, partially subsidised parking, a 60% staff discount and seasonal clothing allowance. You’ll also enjoy 33 days’ annual leavewith the option to buy or sell holiday days, wellbeing support andotherperks to keep you motivated and inspired.

If you like the sound of what you’ve read so far, find out more about our company culture and the full list of benefits we can offer you.

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.

PLEASE NOTE: Shortlisting will begin upon release of the advert. Early applications are encouraged.