People Operations Manager jobs

Reporting to - People Director
Direct reports - 1 x People Administrator

Role Summary

The People Operations Manager plays a critical role in delivering a high-quality, efficient, and compliant HR service across Malary. This role is responsible for overseeing the day-to-day delivery of People services, ensuring employee queries are handled in a timely, professional, and sensitive manner. Alongside operational delivery, the role leads on people data and reporting, ensuring accurate insights are generated from our HRIS; Employment Hero to support decision-making. The role also carries responsibility for HR governance, ensuring fair, consistent, and compliant people processes. This position requires a detail-oriented individual, with an eye for continuous improvement, a strong ability to be proactive and use initiative, capable of designing intuitive HR processes and leading key HR initiatives from planning through to execution.

Key Responsibilities

People Operations & Service Delivery

• Oversee the People Services shared inbox, ensuring all employee queries are responded to promptly, accurately, and with sensitivity
• Manage and support the HR Administrator, providing clear direction, prioritisation, coaching and development
• Ensure a consistent, high-quality employee experience across all HR touchpoints
• Continually improve response times and service quality

HR Data, Reporting & Insights

• Own and manage People data within Employment Hero (HRIS), ensuring accuracy and integrity
• Produce regular and ad hoc HR reports to support business decision-making
• Identify key HR metrics (e.g. turnover, absence, engagement, hiring trends) and track performance
• Translate data into meaningful insights and recommendations for stakeholders and senior leadership

Governance & Compliance

• Lead HR governance activities, ensuring fair and compliant processes across the employee lifecycle, such as: Pay audits, National Minimum Wage (NMW) compliance checks, Holiday pay compliance reviews
• Ensure adherence to employment legislation and internal policies where required
• Mitigate risk through strong process control and documentation

Process Design & Continuous Improvement

• Review, design, and implement key identified HR processes that are user-friendly and intuitive, partnering with managers as required
• Identify opportunities to streamline and improve ways of working. This could reflect both processes or workflow improvements/automation within Employment Hero (system optimisation)
• Embed processes into BAU operations and ensure clarity
• Drive a continuous improvement culture across the People team

Communication & Change Delivery

• Develop and deliver clear, effective communication when rolling out new processes or initiatives
• Ensure employees and managers understand HR processes and tools
• Act as a trusted point of contact for guidance on People processes
• Support clear and timely business wide communication where required

HR Projects & Initiatives

• Lead and deliver key HR initiatives as directed by senior leadership (e.g. performance management, Employment Hero optimisation)
• Own project planning, including timelines, milestones, and resource requirements
• Ensure delivery to agreed timelines, scope, and budget
• Track and report on project progress and outcomes

Person Specification

Qualifications and Training

• Educated to GCSE level, incl. Maths & English (min. Grade 4, previously Grade C - essential
• IT literate (Microsoft Office) - essential
• CIPD qualification - desirable

Experience

• Strong experience in a People Operations / HR generalist or operational role - essential
• Proven experience managing HR systems (ideally Employment Hero or similar HRIS) - essential
• Strong analytical skills with the ability to interpret and present HR data - essential
• Excellent attention to detail, particularly in data handling and compliance - essential
• Solid understanding of HR governance and supporting employment legislation - essential
• Experience designing and implementing HR processes - essential
• Strong organisational and prioritisation skills - essential
• Confident communicator, with the ability to engage stakeholders at all levels - essential
• Demonstrated ability to lead initiatives and deliver projects end-to-end - essential
• Experience managing or mentoring HR team members - desirable
• Experience working in a scaling or changing organisation - desirable
• Exposure to reward, engagement, or HR transformation initiatives - desirable

Key Competencies

• Proactive and solutions-focused - essential
• High level of ownership and accountability - essential
• Strong attention to detail and accuracy - essential
• Collaborative and approachable - essential
• Driven by continuous improvement - essential
• Outcome-focused - essential

Benefits

• Attractive salary of £45,000 - £50,000 DOE
• Company pension scheme
• Free, on-site parking
• Refer a friend scheme
• 22 days holiday plus bank holidays
• Private medical insurance
• Access to multiple discount platforms
• Annual pay review
• Holiday buy-back
• Cycle to work scheme
• Octopus electric car scheme
• Paid Christmas shutdown
• Family Leave entitlement

and more

If you think this sounds like the perfect next challenge for you - get in touch now!

Pay: £45,000.00-£50,000.00 per year

Work Location: In person