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Role Description

You will work as part of a customer-focused team to support and deliver customer and broker experience strategy and continuous improvement initiatives. This is an exciting opportunity to influence business outcomes, enhance customer journeys, and shape best-in-class experiences across Allianz.

Location: This role is based in our Guilford office, please note that this is a hybrid working role with the expectation to attend the office a minimum of 2 days per week.

Salary Information

Pay: Circa £55.000 per year. This is based on your experience, skills and location and is part of our total rewards package.

About You

• You are naturally curious and passionate about understanding customer needs, behaviours and expectations, championing their voice across the business
• You have experience designing, delivering and interpreting customer research to generate meaningful insight.
• You are confident using qualitative and quantitative research methods to understand customer and broker experiences.
• You can translate customer feedback, research findings and data into clear recommendations that support business decision-making.
• You enjoy identifying themes, trends and pain points across customer journeys and turning them into practical improvement opportunities.
• You are comfortable working with data, insight tools and research outputs to build a strong evidence base for change.
• You can communicate complex research findings in a clear, engaging and actionable way for different audiences.
• You are proactive in keeping up to date with customer experience, market research and industry trends.
• You are collaborative, organised and able to manage multiple research or insight activities at pace.
• You are comfortable challenging assumptions and using evidence to influence positive change.

Essential Skills

• Skilled in designing and delivering customer research using qual and quant methods
• Confident in developing research briefs, discussion guides, surveys and interview frameworks
• Strong analytical skills with the ability to interpret data and drive actionable improvements
• Strong understanding of customer experience measurement approaches, including NPS and customer journey metrics.
• Excellent organisational and time management skills with the ability to prioritise effectively
• Strong communication and interpersonal skills, able to influence stakeholders at all levels
• Ability to balance strategic thinking with attention to detail
• Understanding of Consumer Duty and conduct requirements within the insurance industry
• Strong knowledge of research governance, data protection and ethical research practices.
• Experience working in matrix environments and collaborating across teams

Desirable Skills

• Research qualification or equivalent experience
• ACII qualification or progress towards completion
• Experience using tools to measure and analyse customer experience
• Exposure to customer vulnerability and conduct considerations
• Responsible Artificial Intelligence usage

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
Hr-recruitment@allianz.co.uk

For any inquiries or to submit your application, please contact: Aoife Magee

Closing date: 08/07/2026

We reserve the right to close the advert early if we reach enough applications.

Join us - Let’s Care for Tomorrow.
#LI-Hybrid