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Pest Control jobs in Cramlington

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Job Post Details

Pest Risk Response Manager - job post

Contego Environmental Services Ltd
3.8 out of 5 stars
Durham
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Overtime

Location

Durham

Benefits

Pulled from the full job description

  • Referral programme
  • Company car
  • Company pension
  • Private medical insurance

Full job description

PRIVATE MEDICAL | ADDITIONAL HOLIDAYS| OVERTIME AVAILABLE

Are you seeking a fresh challenge in your life?

Pest Control is a dynamic industry that requires individuals with exceptional analytical abilities – those who leave no stone unturned. We're searching for individuals who possess a passion for nature and a commitment to safeguarding public health, ensuring that our customers and their properties remain pest-free.

We are in need of individuals who provide top-notch customer service, fulfilling their commitments, all while working for a company that prioritizes your training and development, and values your contributions!

So, who are we?

Contego stands as one of the UK's fastest-growing pest control companies, delivering what we believe to be the finest customer experience in the industry for anyone in need of pest control services. We are a team-oriented business that cares for and appreciates our team members and their contributions to our expansion. We're ambitious, yet we maintain a hands-on approach to supporting our teams...

Through growing contracts our development is continuous, and as a result, we are offering an exciting opportunity for an experienced pest risk response manager, to join our team in the Newcastle / Sunderland / Durham area.

Role Specification:

  • Must be Level 3 RSPH/BPCA qualified as a minimum.
  • Attend & manage the escalation process for sites within their geographical area.
  • Completing high level inspections to technically challenging sites.
  • Implementing robust treatment plans with the aim to reduce Pest Risk.
  • Offer guidance on treatment plans to technicians who maintain sites that have gone to ‘Escalation/High Risk’ status.
  • Communicate clearly to clients at all levels the expectations & outcomes of the Escalation process.
  • Communicate clearly to Contego the status of sites in Escalation and projected outcomes.
  • Carry out site meetings to discuss sites currently in Escalation delivering information on treatment progress as needed.
  • Provide cost information for Escalation treatment plans if this falls outside of contract specification.
  • Ensure compliance with company standards with feedback to the Management teams on service standards whilst undertaking Escalation visits.
  • Ensure correct levels and type of control is in place for effective Pest Control.
  • Work with Operations Managers & Pest Risk Managers when a contract/site becomes ‘at risk’ due to current pest issues.
  • Provide regular comms throughout team whilst promoting Contego’s core values.
  • Attend management meetings (if required).
  • Maximise sales opportunities either self-sold or supporting the sales team within the contract specification.
  • Provide training information to Operations Manager if field team members are identified who do not currently hit required criteria.
  • Any other ‘Ad Hoc’ duties as per Contego’s requirements

KPI (Key Performance Indicators):

  • Understand Client Contract Specifications.
  • Maintain QA visit frequency of sites within agreed Geographical area.
  • Ensure QA visits are completed (if required) when on site as part of the Escalation process.
  • Ensure App usage and deliver training/retraining where needed if this forms part of the Escalation process.

Health & Safety:

  • Promote a Safe workspace in line with Contego’s H&S policies.
  • Action any Accident/Incident/Near Miss in line with Contego’s H&S Policies
  • Report any failures in SSoW within our service delivery to continue to promote a Safe workspace.
  • Promote and use all correct PPE whilst completing work to build a ‘lead by example culture’.
  • Report any issues and training need to the relevant person’s or record via the correct investigation on the Contego systems

Benefits:

  • Company car
  • Company pension
  • Private medical insurance
  • Referral programme

Work Location: On the road

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