Pest Control jobs in Dereham

Job Objectives and Responsibilities

• Ensure contract sites are managed safely, efficiently, and in line with required standards.
• Deliver services in accordance with contractual SLAs and KPIs, while proactively identifying and driving improvements.
• Optimise profitability and identify revenue growth opportunities within the account.
• Maintain high levels of client satisfaction and consistently exceed performance expectations.
• Present Mitie reports at agreed intervals with the contract lead, using insights to motivate and guide team improvements.

Main Duties

• Maintain regular communication with the client and their representatives, including participation in weekly calls, monthly meetings, and quarterly contract reviews.
• Prepare pricing proposals for additional locations or service lines as requested by the client.
• Identify and pursue opportunities to grow revenue through expanded service offerings such as Security, Pest Control, Landscaping, Waste Management, and Technical Services.
• Ensure all one-off or out-of-scope work is clearly documented, approved by the client, actioned appropriately, and fully cost-recovered.
• Fully understand payroll system and work alongside the Service Support Managers to ensure all hourly paid employees are paid correctly.
• Take ownership of the account's P&L and participate in monthly financial reviews.
• Monitor all budget streams against actual spend, implementing corrective actions by the Service Support Managers and Regional Operations Managers as needed.
• Keep cost control documentation up to date, reflecting any contract variations.
• Update billing systems to reflect contract changes, ensuring revenue is maximised and all costs are recovered
• Investigate and resolve client complaints promptly, ensuring actions are documented within management information (MI) reporting.
• Produce and deliver monthly client reports and account updates.
• Drive continuous improvement through innovation and the development of a technology roadmap, supported by Mitie CHCE.
• Share relevant industry news, best practices, and Mitie Group initiatives with the client.
• Collaborate with the client to identify and implement cost-saving initiatives.
• Work closely with Mitie stakeholders and suppliers to deliver services and compile management information for reporting.
• Build strong internal relationships with Service Support Managers and Regional Operations Managers to ensure effective service delivery.
• Manage escalated issues through to resolution, engaging the appropriate stakeholders.
• Ensure monthly and quarterly Q-Audits are completed on time, as defined by the contract.
• Review failed Q-Audit scores and implement performance improvement plans to address issues.
• Monitor and track plant equipment, maintenance schedules, and compliance requirements.
• Ensure contract-wide QHSE compliance in collaboration with regional teams.
• Explore and support social value initiatives that benefit both Mitie and the client's local communities.
• Engage with the client on Plan Zero commitments and identify ways Mitie can contribute.
• Embrace and implement new technologies, including platforms like Merlin, to enhance contract performance.
• Act as a brand ambassador for Mitie, promoting employee benefits and supporting engagement through initiatives like the Mitie Star reward scheme.
• Drive customer satisfaction, as demonstrated through Net Promoter Score (NPS) survey participation and results.
• Manage time effectively to ensure all responsibilities are completed efficiently.
• Support the rollout of national account initiatives in collaboration with regional stakeholders.
• Initiate the implementation of Merlin and Tork Vision for a demand led solution to the cleaing operation across all sites.

Person Specification

• Proven experience in field-based account management with a strong track record of delivering results.
• Background in the cleaning industry is essential.
• Demonstrates a genuine passion for building and nurturing relationships both internally and externally.
• Strong communication and people management skills.
• Highly self-motivated with a proactive approach to work.
• Flexible and open to regular travel for client site visits.
• Proficient in Microsoft Office applications, with solid overall IT competency.
• Understands the importance of meeting service level agreements (SLAs) and key performance indicators (KPIs).
• Passion for embracing AI across all our working practices