Pest Control jobs in Ormesby St Margaret

Vergo has a great opportunity for a Field Service Manager to join our team, working in and around Norwich. With 40 years of experience in the pest industry, we are the largest independent national pest service provider in the UK today.

Collaborating closely with the General Manager, you will play a pivotal role in supporting and developing front-line colleagues to achieve operational excellence in a dynamic pest control region. By spending time in the field with team members and providing coaching, support, and development, your goal will be to ensure that the service standard delivered by your area remains consistent throughout the region, aligning all operations with company standards and customer expectations.

You will foster a culture of excellence and continuous improvement by mentoring and coaching Field Technicians, facilitating their professional growth; contributing to the development and retention of high-calibre staff.

Key duties:

• Enhancing Service Quality and Consistency: Elevate regional performance, focusing on the retention and profitability of contracts.Deliver initiatives for continuous improvement within the region.
• Operational Excellence:- Oversee critical incident management, including site visits for persistent infestations, and formulate robust action plans, supporting the General Manager in resolving customer concerns with effective solutions and documentation.
• Leadership and Team Development:- Mentor and develop the service team, enhancing their operational competencies.
• Staff Development:- Manage team absences, conduct performance reviews and implement training plans effectively
• Sales Support:- Provide targeted technical field support for sales staff within the region as directed by the General Manager.
• Regional Account Management:- Conduct customer reviews to allocated local customers and support in the management of all local terminations, in line with the Vergo Termination procedure.
• Key Performance Indicators (Service):- Monitor and achieve targets in Service (State of Service SOS, Calls per day, Revenue per technician per day, Internal and External QA Audits).
• Health and Safety Responsibilities:- Champion the 'Home Safe Everyday' philosophy, ensuring regional adherence to company health and safety policies and procedures.

About you:

• RSPH Advanced (L3) Qualified with previous industry experience
• Competent written & verbal communication Skill
• Experience in strategic and analytic planning
• IT competent to an advanced level
• IOSH Managing Safely Certificate
• Customer-Centric Mindset:
• Results-Driven Focus:
• Innovative and Agile Thinking:
• Leadership skills
• Financial Acumen

What's in it for you?

• Contributory Pension Scheme
  
• Bonus schemes
• Company Car
• 25 Days Holiday per annum, plus bank holidays
• Healthcare cash plan
• Life Assurance
• WeCare employee assistance, including 24/7 access to GP's, get fit programmes and retailer discounts
• Employee referral programme
• Long service awards, including your birthday off on us each year, after one year of service.