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Receptionist

Inverness

At Thorntons Law, every moment matters. Join us as a Receptionist and you’ll feel inspired. You’ll feel connected. You’ll feel like you belong. And it all begins from the moment you join us.

That’s because we’ve created a different kind of law firm. Here, you’ll build relationships with clients and colleagues that really last. You’ll help shape what happens now, and what comes next. And we’ll support and encourage you to be the best you can be.

This is what life at Thorntons is all about. And this is your moment to be part of it.

About the role

In this role, you will be the face of our firm and the first point of contact for clients and visitors, ensuring a warm welcome and seamless service from start to finish. We believe that every interaction is an opportunity to make a difference and build meaningful relationships and this is your chance to be a key part of a dynamic, client-focused team.

It’s about:

• Warm welcomes: be the first point of contact, welcoming clients, colleagues and visitors with a friendly and professional manner.
• Client interaction: answer and transfer incoming phone calls and handle new business and client enquiries.
• Meeting room management: oversee meeting room bookings using our online system, prepare rooms for meetings, manage refreshments and ensure front-of-house area is welcoming and well-maintained.
• Client assistance: advise and assist with client enquiries, handle payments where necessary and manage collections and deliveries.
• Safety first: take responsibility for First Aid and Fire Warden duties (full training will be provided), ensuring the safety and wellbeing of our team and visitors.

What you’ll need

We’re looking for:

• Friendly and approachable: you have a naturally warm and welcoming manner that puts people at ease.
• Client focused: you’re passionate about delivering a first-class front-of-house experience for clients and colleagues.
• Positive and proactive: a can-do attitude and willingness to go above and beyond.
• Empathy and emotional intelligence: you understand people’s needs and can handle situations with care and sensitivity.
• Dependable and reliable: you can be counted on to manage responsibilities and contribute to the smooth running of the office.
• Strong communication skills: both on the phone or in person, you have excellent communication skills and telephone etiquette.
• Organised & efficient: ability to prioritise, multitask, and stay calm under pressure while maintaining attention to detail.
• IT competent: comfortable using office software and systems to manage tasks efficiently.
• Safety-minded: willing to complete First Aid training and undertake Fire Warden responsibilities.

Working Hours

Rotating weekly schedule

• Week one – Monday to Friday, 8.45am to 1pm – 21.25 hours per week
• Week two – Monday to Friday, 12.45pm to 5pm – 21.25 hours per week

There will also be a requirement to provide cover during periods of annual leave and unforeseen absences.

What we offer

We offer much more than just a competitive salary, and we’re committed to looking after our people in every way. Here’s just some of the benefits available:

Benefits

• 39 Days Annual Leave (includes 5 fixed public holidays)
• Contributory Pension Scheme with salary exchange
• Private Medical Insurance
• Critical Illness Cover
• Income Protection Cover
• Group Life Assurance
• Exceptional maternity, paternity, partner and adoption leave packages
• Assisted Conception & IVF Leave
• Health care cash plan to support everyday health expenses
• 24-hour wellbeing support
• Free Legal fees for moving home and life planning
• Cycle to Work Scheme
• Gym Discounts
• Retail Discounts

Professional development

Access to a wide range of opportunities to build your expertise and advance your career, through courses, specialist accreditations, training, or business skills development.

Belonging

At Thorntons, we embrace diversity and are committed to creating a welcoming and inclusive workplace where everyone can thrive.

As a Disability Confident employer, we want to ensure that everyone has a positive experience when applying to join us. If you have a disability or are neurodivergent and need any adjustments during the recruitment process, just let us know — we’ll do everything we can to support you.

We work flexibly to meet the needs of our clients and our people. While not every role is the same, most offer a hybrid working pattern. We’ll work with you to agree the right arrangement that supports you, the role, and our clients.

Make the moment matter

If you’re looking for a career with a different kind of law firm, this is the moment to find out more - and apply.

Choosing the right company is about more than just the work—it’s about the people, the culture, and the opportunities to grow. At Thorntons Law, we’ve built something different. We’re one of Scotland’s largest and most respected full-service legal firms, but more importantly, we’re a firm that invests in you—your development, your ambitions, and your future.

All you need to do is apply by 6th September and we’ll be in touch.

Work Location: In person