Physiotherapy Receptionist jobs

We are a friendly, high-achieving practice based in the borough of Kensington and Chelsea. We care for 13,400+ patients and offer a mixture of patient services, including a Minor Surgery Hub. Our practice team includes salaried GPs, Pharmacists, Nurses, a HCA, Social Prescriber and Administrative and Reception teams. We have high patient satisfaction and were rated as Good in our last CQC inspection.

We are looking for an enthusiastic, reliable and efficient Receptionist who will join the Reception team in acting as the first point of contact for patients, visitors, and healthcare professionals. The role involves providing a welcoming, professional, and efficient service, and a mixture of administrative duties that support the smooth day to day running of Reception.

The following are the main duties and responsibilities of the Receptionist. There may be a requirement to carry out other tasks which will be dependent upon factors such as workload, staffing levels and the needs of the practice:

• Acting as the first point of contact for patients, carers, visitors, and staff, providing a friendly, professional, and patient-focused service.
• Handling telephone calls, online requests (via the practices online consultation provider, PATCHS), and face-to-face enquiries efficiently, ensuring patients are supported and signposted appropriately.
• Supporting patient navigation and triage by gathering relevant non-clinical information and following agreed practice guidelines and clinical skill mix.
• Accurately using NHS clinical systems (e.g. SystmOne, AccuRx, PATCHS) to update patient records, process correspondence from patients and external organisations.
• Supporting delivery of NHS services including QOF, enhanced services, vaccination programmes, and call-and-recall processes
• Performing a range of administrative duties including scanning and coding of clinical letters, patient registrations, verifying online requests, monitoring the practice’s email account, and appropriately booking patient appointments

Other responsibilities:

• Communicating effectively with the Reception team and wider practice team.
• Managing confidential patient information in line with NHS confidentiality, GDPR, and Caldicott principles.
• Managing challenging or sensitive interactions with patients calmly and empathetically, escalating concerns appropriately.
• Maintaining a clean, safe, and welcoming reception and waiting area in line with infection prevention and control standards
• Adhering to NHS policies, practice procedures, and mandatory training requirements at all times

Work Location: In person