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    • Provide technical guidance and support to junior claims handlers, acting as a mentor and subject matter expert.
    • RTA claims: 3 years (preferred).
    • Utilise extensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines…
    • Acturis insurance broking software knowledge is an advantage.
    • Excellent understanding of Commercial Insurance products and insurance options.
    • Manage claim cost, achieving economical settlement while ensuring the customer’s experience is excellent throughout the lifecycle of their claim.
    • Support is provided by telemarketing services, dedicated claims handling teams, databases, account handlers, access to leading insurance products and networks.
    • Acturis insurance broking software knowledge is an advantage.
    • Insurance broking: 1 year (required).
    • Requirement of commercial insurance experience either…
    • Support is provided by telemarketing services, dedicated claims handling teams, databases, account handlers, access to leading insurance products and networks.
    • Requirement of good commercial insurance broking experience.
    • Acturis insurance broking software knowledge is an advantage.
    • Offsite parking at subsidised rate.
    • Support is provided by telemarketing services, dedicated claims handling teams, databases, account handlers, access to leading insurance products and networks.
    • Check the authenticity and validity of claims by carrying out due diligence.
    • Medicash cash plan – claim back dental / physio / optical appointments.
    • Due to the nature of this Claims Handler role, previous experience in claims within an insurance/legal environment or a genuine interest in moving into claims…
    • Ideally at least 2 years’ experience in managing commercial general insurance claims.
    • This will include providing advice to clients on policy coverage,…
    • Acting within an agreed claims handling authority across a varied portfolio of claims and referring claims which fall outside of this authority.
    • With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates,…
    • Knowledge of insurance and the insurance market.
    • To record all claims on the digital claims handling system.
    • To ensure claims are handled on a proactive basis…

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Job Post Details

Senior Technical Claims Handler - Motor TPA - job post

Innovation Group
Birmingham B46 3BB•Hybrid work
Up to £40,000 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • Up to £40,000 a year

Job type

  • Permanent
  • Full-time

Location

Birmingham B46 3BB•Hybrid work

Benefits

Pulled from the full job description

  • Referral programme
  • Life insurance
  • Additional leave
  • Company pension
  • Health & wellbeing programme
  • Work from home

Full job description

Senior Technical Claims Handler – Motor TPA Claims

Location: Hybrid – Coleshill, Birmingham 3 days per week
Salary: Competitive + Benefits
Contract Type: Permanent, Full-Time

About the Role

We are seeking a highly skilled and experienced Senior Technical Claims Handler to join our Motor TPA team. This role is ideal for someone who thrives on managing complex motor claims and providing technical leadership within a fast-paced, client-focused environment. You’ll play a key role in ensuring claims are handled efficiently, accurately, and in line with regulatory and client expectations.

Key Responsibilities

  • Manage a caseload of complex, high-value, and technically challenging motor claims, including personal injury, credit hire and large loss cases.
  • Provide technical guidance and support to junior claims handlers, acting as a mentor and subject matter expert.
  • Ensure claims are handled in accordance with internal policies, client SLAs, and regulatory requirements.
  • Liaise with insurers, brokers, solicitors, and third parties to facilitate timely and fair claim resolutions.
  • Identify trends, risks, and opportunities for process improvement and contribute to technical strategy.
  • Support audits, client reviews, and internal quality assurance processes.
  • Maintain accurate records and documentation in line with compliance standards.

Skills & Experience Required

  • Proven experience in motor claims handling, ideally within a TPA or insurer setting.
  • Strong technical knowledge of motor claims processes, liability, indemnity, and litigation.
  • Excellent communication, negotiation, and decision-making skills.
  • Ability to coach and support others, with a collaborative and proactive approach.
  • High attention to detail and a commitment to delivering quality outcomes.
  • Familiarity with FCA regulations and industry best practices.

What We Offer

  • A technically focused role with real impact and visibility.
  • Supportive and collaborative team environment.
  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.

Job Types: Full-time, Permanent

Pay: Up to £40,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Health & wellbeing programme
  • Life insurance
  • Referral programme
  • Work from home

Experience:

  • motor claims handling: 5 years (required)
  • TPA: 5 years (preferred)
  • Bodily Injury claims: 3 years (preferred)
  • RTA claims: 3 years (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: Hybrid remote in Birmingham B46 3BB

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