Plumbing jobs in Caterham

About the company:

Ondo InsurTech Plc works with home insurers to deploy proprietary solutions to deliver

sustainable risk reduction. Ondo's focus is on the global scale-up of LeakBot - an end-to-

end internet of things solution which protects homes from the impact of water damage.

Water damage is the single biggest cause of home insurance claims, accounting for $17bn

of claims every year in the USA and UK combined. LeakBot is a patented self-install

solution that connects to the home wireless network and, if it detects a leak, notifies the

customer via the LeakBot mobile app and provides access to a team of expert LeakBot

engineers to 'find and fix' the problem.

LeakBot partners with 11 insurance carriers - including Admiral, Direct Line Group, Hiscox,

Mapfre and TopDanmark - across 5 different countries, in Europe and the USA.

In March 2022 LeakBot became the first InsurTech to IPO in London, as Ondo InsurTech

Plc.

https://www.ondoplc.com/

https://leakbot.io/leakbot/

About the role:

Are you ready for a fun and rewarding job that utilises your problem-solving skills in a

challenging and fast-paced environment?

We are looking for a talented plumbing technician to join our dedicated LeakBot plumbing

team and provide the exceptional customer service that is the foundation of our company.

You will be supporting end users with leak alerts by finding and fixing leaks identified by

LeakBot in their homes. You will also be tasked to identify signs of escape of water damage.

We value our employees and encourage each person to contribute ideas for improvement in

both daily procedures and long-term goals. You can enjoy the satisfaction of using your

particular skills to help people while working in a positive and encouraging environment.

PRINCIPAL ACCOUNTABILITIES:

 Finding and fixing water leaks on the mains water plumbing system in domestic

properties

Make dealing with alerts from LeakBot effortless.

 Ensure the customer fully understands the great service you will provide - before, during

and after the work is completed.

 Strive to find and fix leaks first time every time, to the highest possible standard with

minimal disruption to the customer

 Identifying escape of water damage from all types of water leaks in domestic properties

 Adjusting the installation and connectivity on LeakBot devices where required

 Capturing key data via the CRM system while on site on every job

 Treat our customers’ property as if it were your own. Make sure you leave the customers

property as you found it, clean away debris and waste from site.

 Be a positive part of gaining customer feedback and play an active role in ensuring our

processes are effortless

 Make sure you maintain all the right tools, equipment and inventory in the company van

using our inventory management procedures and ensure spare parts are purchased

locally if not in stock on the van

 Communicate clearly and effectively with end users, colleagues, and management to

quickly resolve issues and ensure customer satisfaction.

 Identify potential improvements to the LeakBot device, leak location and repair process

and reduce reattends

 Take ownership to continually improve your own skills and knowledge, including keeping

up to date with new techniques and industry practice.

About you:

To be successful in this role you will need to have the following knowledge, skills and

attributes:

Essential:

• All relevant plumbing qualifications to fix mains water leaks in domestic properties

including

• At least 4 years industry experience

• Plumbing installation experience

• A full driving license

• Basic PC skills including experience with Microsoft Office

• Able to approach and resolve problems logically

• Demonstrate commitment and enthusiasm for the task in hand

• Experience working with members of the public, with an ability to deal with customers

effectively

• A positive and pro-active attitude

• Having the ability to quickly identify problems, form solutions and execute step by step

troubleshooting procedures

Desirable:

• Experience of working with leak detection equipment

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Work Location: On the road