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    • Diagnosing and resolving plumbing and gas-related issues.
    • You will attend occupied properties to carry out customer care and remedial plumbing and gas works,…
    • Assist in carrying out maintenance of plumbing and heating systems in commercial premises such as Care Homes and Schools.
    • £38,000-£44,000 BASIC PAY.
    • Strong knowledge of plumbing systems and bathroom installations.
    • Carry out first fix and second fix plumbing works.
    • Physically fit and capable of manual work.
    • The ideal candidate will be responsible for installing, repairing, and maintaining pipes, fixtures, and other plumbing systems for residential and commercial…
    • Working in a safe manner at all times, complying with current Health & Safety legislation.
    • Candidates must have the relevant certifications and qualifications…
    • Efficiently maintain and repair gas plant equipment, plumbing, heating systems and components.
    • DFP provide planned and reactive maintenance, response & repair…
    • The successful candidate will be someone currently delivering plumbing and heating courses with experience of Air Source Heat Pumps.
    • Study plumbing and pipe fittings.
    • Learn to install and maintain heating systems including plumbing and pipework.
    • Learn how to make heat-loss calculations.
    • Study plumbing and pipe fittings.
    • Learn to install and maintain heating systems including plumbing and pipework.
    • Learn how to make heat-loss calculations.
    • Perform general maintenance tasks such as painting, plumbing, and carpentry.
    • The ideal candidate will be responsible for general maintenance and repair tasks in…
    • Work with an established energy and heating business.
    • If you deliver high-quality workmanship, work safely and take pride in your installations, we can keep you…
    • Learn to install and maintain heating systems including plumbing and pipework.
    • You’ll also receive 30 days’ annual leave every year (plus bank holidays and…
    • Study plumbing and pipe fittings.
    • Learn to install and maintain heating systems including plumbing and pipework.
    • Learn how to make heat-loss calculations.
    • Learn to install and maintain heating systems including plumbing and pipework.
    • You'll also receive 30 days' annual leave every year (plus bank holidays and…
    • Experience with domestic heating systems.
    • Ongoing work across Newcastle and the North East.

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Customer Care Engineer - Plumbing - Tyne & Wear, Northumberland, Teesside, OTE 38K
John N Dunn Group
·
2.3
Tyne and Wear
Up to £38,000 a year
Permanent, Full-time
Apply now

Job details

Up to £38,000 a year
Sick pay, Life insurance, Free parking, Additional leave, Company pension, Private medical insurance, Company events, On-site parking
Permanent, Full-time
Tyne and Wear

Full job description

Basic Salary + Standby + Call Out (OTE 38K)

John N Dunn Group is a long-established, family-owned plumbing and heating contractor with an excellent reputation. We work in partnership with leading national housebuilders, delivering high-quality plumbing and heating installations on large new build residential developments.

Due to continued growth, we are currently recruiting a Customer Care Engineer to join our well established team.

The Role

You will attend occupied properties to carry out customer care and remedial plumbing and gas works, ensuring a high standard of workmanship and excellent customer service. The role includes participation in a standby/on-call rota.

Key Responsibilities

  • Carrying out leaking toilet repairs under a contract with a utility company.
  • Attending customer care and warranty call-outs in occupied homes
  • Diagnosing and resolving plumbing and gas-related issues
  • Completing works efficiently with a focus on first-time fixes
  • Providing a professional and customer-focused service
  • Completing job reports and associated paperwork accurately
  • Working closely with the customer care and office teams
  • Participating in the out-of-hours standby/on-call rota

Requirements

  • Fully qualified plumber (NVQ Level 2/3 or equivalent)
  • Current Gas Safe qualifications
  • Full UK driving licence
  • Experience in customer care roles
  • Strong communication and problem-solving skills

What We Offer

  • Competitive earnings of c. 38K per annum
  • Company van and fuel card
  • 40-hour working week
  • Call out payments
  • Long-term, secure employment
  • Supportive and established team environment

If you are a skilled and reliable engineer with a strong customer focus and are looking to join a respected company, we would like to hear from you.

To apply: Please submit your CV or call Lee Haddock for an informal discussion on 0191 295 2900.

Job Types: Full-time, Permanent

Pay: Up to £38,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Free parking
  • Life insurance
  • On-site parking
  • Private medical insurance
  • Sick pay

Work Location: On the road

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