Polish Language jobs in Shepherd's Bush

Read this before you click Apply.

If you want a tidy task list and someone else deciding what matters next, keep scrolling.

If you are the person who spots a missing detail, asks one more question and chases the answer when everyone else has moved on, read on.

At On The Spot Broker, we help businesses move goods between the UK and Europe. We are looking for someone who combines practical computer skills with clear Polish and English communication and ownership of daily customer work. We will teach you our customs processes, documents and systems.

This is a hands-on operations role: you will personally handle the inbox, documents and follow-ups as well as coordinate cases with colleagues. Customer jobs do not arrive one at a time. The challenge is moving between emails, calls, records and live cases while staying accurate and keeping work moving.

What you will do

• Work through customer emails, calls and live operational cases, identifying deadlines and the next action.
• Find information in previous email threads, attachments and system records before asking for it again.
• Enter and check data across our systems, using completed examples and procedures to learn new tasks.
• Spot missing or conflicting details, investigate routine problems and bring clear facts to a colleague when specialist help is needed.
• Coordinate with colleagues, follow up on missing information and check the result before calling a job complete.
• Keep records, documents and backups organised, and help improve useful spreadsheets or repeatable office processes.

What we need from you

• Fluent spoken and written Polish and English, including professional telephone calls and concise customer emails.
• Real experience handling several customer or operational issues at once.
• Experience coordinating work with other people and following up on the result.
• Fast, accurate everyday PC work across email, spreadsheets, files and several systems. You should be comfortable using Excel or a similar spreadsheet tool and Outlook or another email client.
• A real example of something you worked out yourself: fixing a spreadsheet problem, troubleshooting software, setting up a useful system or making a repeated task more reliable.
• Curiosity and initiative: investigate the missing detail, take the appropriate next step and follow up until the result is clear.
• Persistence and ownership: keep open work visible, chase the answer when needed and check completion.
• The habit of checking your work, keeping useful notes and applying feedback to the next similar task.
• Comfort with brief, direct feedback about your work and the ability to make a prompt, accurate correction.
• Willingness to personally handle the daily emails, documents and follow-ups, working with the team and taking responsibility for completion.
• A reliable daily journey to our Staines office that works for a 07:00 start.

Your technical example can come from paid work, study or a personal project. Your customer or operational coordination experience can come from another industry. Tell us what you did yourself, how you checked it and what changed. A degree and previous customs experience are not required.

How we work and give feedback

We work at a fast pace and communicate directly. Feedback can be brief, specific and immediate, for example: "This figure does not match the invoice. Check the source and correct it."

You need to be comfortable receiving clear instructions and direct corrections. We expect you to check the facts, take responsibility for the next action and make the correction promptly. Then apply what you have learned to the next similar task. If an instruction is unclear or you find conflicting evidence or a risk, raise it clearly and explain what you have checked.

You will handle the daily work yourself, use the available instructions and examples, and ask focused questions when specialist help is needed. Keep updates short and useful: what is complete, what remains open, who is taking the next action and what help is needed.

Working pattern and benefits

This is a full-time, office-based role in Staines, Monday to Friday, 07:00–15:30. Occasional 13:00–21:00 holiday cover is arranged in advance. Approved overtime is paid separately at your normal hourly rate.

Base salary is £28,000–£34,000 depending on relevant experience. Benefits include 28 days' holiday including bank holidays, a company pension, free parking and casual dress.

How to apply

Apply through Indeed with your CV and answers to the screening questions. Please use specific examples in your own words; short, concrete answers are enough. Be ready to explain your own steps and checks during the interview. We will discuss your examples in Polish and English. Shortlisted applicants will complete a practical PC exercise before any job offer. Using example documents and email threads, you will find information, enter and check data, draft customer replies and learn a new process. We will also give you a specific correction or an additional instruction and see how you apply it to the next similar task.

Pay: £28,000.00-£34,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Application question(s):

• LOCATION, HOURS AND EXPECTATIONS

Which town or outward postcode would you travel from, how would you reach our Staines TW18 4HR office, and what would your realistic door-to-door journey take for a 07:00 start? Confirm you can work in the office Monday–Friday, 07:00–15:30, with occasional 13:00–21:00 holiday cover arranged in advance. Include your notice period and expected annual base salary within £28,000–£34,000. Please do not provide your full home address.

• OWN TECHNICAL EXAMPLE — ANSWER IN ENGLISH, MAXIMUM 150 WORDS

Describe one spreadsheet, software or computer-system problem you personally solved, or one useful process you built. What was wrong or missing, what did you do yourself, and how did you test that the result was correct? Give one concrete detail such as a formula, setting, check or error you found. A work, study or personal-project example is welcome; remove confidential details.

• REAL CUSTOMER OR OPERATIONAL COORDINATION — ANSWER IN ENGLISH, MAXIMUM 150 WORDS

Give a real example of a customer or operational issue you handled while coordinating other people's work. What did you do yourself, what did you ask others to do, and how did you check that the issue was resolved? State the actual result. Remove confidential details.

• PRIORITIES AND OWNERSHIP — ODPOWIEDZ PO POLSKU, MAKSYMALNIE 100 SŁÓW

Zaczynasz zmianę: 30 nowych maili, kierowca czeka na dokument, klient ponagla, a kolega napisał „zrobione”. We wcześniejszym wątku są dwa załączniki, z których jeden został później poprawiony. Opisz pierwsze trzy działania: co sprawdzisz, komu co przekażesz i po czym poznasz, że sprawa jest naprawdę zakończona. Nie zakładaj informacji, których nie podano. Dopisz jedno krótkie zdanie do klienta po polsku. Nie obiecuj terminu, którego nie ustalono.

• DIRECT FEEDBACK AND LEARNING — ANSWER IN POLISH, MAXIMUM 80 WORDS

Opisz konkretną sytuację, gdy przełożony lub współpracownik bezpośrednio wskazał błąd w Twojej pracy. Co sprawdziłeś, co zrobiłeś dalej i co zmieniłeś przy kolejnym podobnym zadaniu? Po czym poznałeś, że zmiana zadziałała? Jeśli uważałeś, że uwaga była błędna, wyjaśnij, jak to zweryfikowałeś i przedstawiłeś fakty.

• If you have a LinkedIn profile, please paste its URL. If you do not, write “none”. LinkedIn is optional.

Language:

• Polish (required)
• English (required)

Work Location: In person