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Job Post Details

Shift Supervisor - job post

Starbucks Norwich – Haymarket
Norwich NR2 1QE
£12.00 - £13.20 an hour - Part-time

Job details

Pay

  • £12.00 - £13.20 an hour

Job type

  • Part-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

Norwich NR2 1QE

Benefits

Pulled from the full job description

  • Employee discount

Full job description

Job Title: Shift Supervisor Position Summary

The Shift Supervisor supports store operations and partners closely with the Store Manager and Assistant Manager to create a positive, customer-focused environment. This role helps direct the daily work of baristas, ensures high-quality customer service, upholds Starbucks standards, and contributes to a welcoming and efficient store atmosphere. Shift Supervisors lead by example, foster teamwork, and help maintain smooth operations during their assigned shifts.

Key Responsibilities Customer Service & Store Experience

  • Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.

  • Maintain a clean, organized, and inviting café environment.

  • Model Starbucks’ mission and values to create a welcoming atmosphere for both customers and partners.

Operations & Shift Management

  • Open and/or close the store following Starbucks’ operational standards and procedures.

  • Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.

  • Manage cash handling processes, including till counts, safe deposits, and register accuracy.

  • Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.

  • Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.

Team Leadership & Development

  • Provide real-time coaching and feedback to baristas to support their performance and growth.

  • Foster a positive team culture built on respect, collaboration, and communication.

  • Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.

Safety & Compliance

  • Uphold all safety and sanitation guidelines to ensure a clean and safe environment.

  • Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.

  • Address and document any incidents, accidents, or operational concerns.

Qualifications

  • Previous retail, customer service, or food service experience required; Starbucks experience preferred.

  • Strong leadership skills with the ability to motivate and guide a team.

  • Excellent communication and problem-solving abilities.

  • Ability to multi-task and remain calm in fast-paced, high-pressure environments.

  • Basic math and cash-handling skills.

  • Flexible availability, including mornings, evenings, weekends, and holidays.

Physical Requirements

  • Ability to stand for extended periods and move around the store throughout a shift.

  • Capability to lift up to 40 pounds.

  • Comfort working in a fast-paced environment with frequent customer interaction.

Why Join Starbucks?

  • Opportunities for growth and career development.

  • Competitive pay and tips.

  • Coffee perks, partner discounts, and comprehensive benefits (based on eligibility).

  • A people-first culture that values diversity, inclusion, and community involvement.

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