Practice Manager jobs in London

About us

We are a growing London dental group providing high quality mixed NHS and private dentistry. We are committed to safe, compassionate and accessible patient care, excellent clinical governance and an outstanding patient experience.

We are looking for an experienced, organised and commercially aware Dental Practice Manager to lead the day to day operation of our flagship mixed NHS and private London practice.

This is a dynamic, hands on role in a growing group. The successful candidate will be expected to hit the ground running: confidently leading the practice team, understanding the operational pressures of a busy mixed practice, identifying priorities quickly and delivering practical improvements from the outset.

The role

You will create an efficient, welcoming and safe environment for patients and colleagues, ensuring excellent standards of service from the first enquiry through to treatment completion and ongoing recall. You will lead the reception and clinical support team, work closely with employed colleagues and self employed clinicians, and ensure that the practice delivers its operational, quality, patient experience and financial objectives.

The role requires an active, visible manager who can respond calmly to the changing demands of a busy practice, balance NHS and private priorities, and maintain high standards while supporting the team through growth and change.

Key responsibilities

· Lead the day to day operation of the practice, ensuring an excellent patient journey, responsive communication and efficient patient flow.

· Manage reception and clinical support teams, including recruitment, induction, rotas, one to ones, performance reviews, absence management, training and team development.

· Work collaboratively with self employed clinicians on operational matters, including diary utilisation, patient experience, local policies, governance processes and practice standards, while respecting clinical autonomy.

· Take day to day responsibility for NHS dental operational delivery, including accurate claims and data processes, UDA and activity monitoring, patient charge administration, access and appointment availability, performance forecasting and early escalation of any contract delivery risks.

· Optimise diary templates, chair utilisation, appointment availability, recall, rebooking, cancellations and failed appointment management.

· Support ethical private practice growth through effective enquiry handling, consultation and treatment coordination pathways, finance plan processes, patient follow up and treatment plan conversion.

· Deliver and monitor local key performance indicators, including patient access, revenue, NHS contract delivery, chair utilisation, patient feedback, complaints, treatment conversion, staffing costs, stock and laboratory costs, and local expenditure.

· Maintain CQC readiness and high standards of clinical support governance, including infection prevention and control, decontamination, safeguarding, health and safety, fire safety, equipment checks, complaints, incident reporting and information governance.

· Ensure practice policies, audits, risk assessments, records and action plans are accurate, accessible, current and effectively implemented.

· Manage purchasing, stock, local suppliers, cash and card processes and agreed expenditure in line with group financial controls.

· Respond professionally to patient concerns and complaints, ensuring timely resolution, learning and appropriate escalation.

· Work closely with the Area Operations Manager and central support functions on improvement projects, marketing activity, recruitment, systems and wider group initiatives.

· Foster a kind, inclusive, accountable and high performing team culture.

Essential experience and skills

· At least two years’ experience as a Dental Practice Manager in a mixed NHS and private setting.

· A thorough and current practical understanding of NHS dentistry is essential. This must include NHS dental contractual arrangements, UDA and activity management, claims and data requirements, patient charge processes, access obligations, performance monitoring, underperformance risk and escalation.

· Practical understanding of private patient pathways, including enquiries, consultations, treatment coordination, finance options and treatment plan conversion.

· Demonstrable experience leading and developing reception, nursing and clinical support colleagues.

· Strong understanding of CQC compliance, dental governance, GDPR, safeguarding, infection control and health and safety requirements.

· Experience using dental practice management software, ideally Software of Excellence or a comparable system.

· Strong financial awareness, including experience of budgeting, cost control, revenue reporting or local profit and loss management.

· Excellent communication, organisation, patient service and problem solving skills.

· A calm, confident and supportive leadership style, with the resilience and adaptability to manage competing priorities in a changing environment.

What we offer

· £42,000–£50,000 base salary, depending on experience and practice complexity.

· Pension, annual leave and employee support benefits.

· Clear progression opportunities within a growing London dental group.

Pre employment checks

Appointment will be subject to satisfactory references, right to work checks, DBS clearance where required and any other checks appropriate to the role.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates. Reasonable adjustments are available throughout the recruitment process.

Pay: £42,000.00-£50,000.00 per year

Ability to commute/relocate:

• London E20 1BX: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Dental Practice Management: 2 years (preferred)

Work Location: In person