Practice Manager

One Health Lewisham (OHL)
Full Time | 37.5 Hours per Week
Base Locations: Laurence House, Catford and The Jenner Practice, Forest Hill, with travel across service locations as required.

Join a Growing and Innovative NHS Provider

One Health Lewisham is an integrated community healthcare provider delivering a diverse portfolio of innovative services across South East London and beyond. We work closely with GP practices, Primary Care Networks (PCNs), Integrated Care Systems (ICSs), and local communities to deliver high-quality, patient-centred care. Our services include Special Allocation Services, Care Home Services, Frailty and Long-Term Condition programmes, NHS Health Checks, Mental Health initiatives, Digital Transformation projects, Population Health programmes, and more.

We are seeking an experienced and motivated Practice Manager to lead the operational management of our APMS contracts and community services. This is an exciting opportunity for someone who enjoys working in a fast-paced primary care environment and wants to play a key role in shaping high-quality services that make a real difference to patients.

About the Role

Reporting to the Operations Manager, you will be responsible for the day-to-day operational management, compliance, workforce coordination, and service delivery across a range of primary care and community services. You will work closely with clinical and non-clinical teams to ensure services remain safe, effective, responsive, and sustainable.

You will lead on operational performance, patient access, workforce management, governance, service improvement, and contractual compliance while supporting the organisation's strategic objectives.

Key Responsibilities

You will:

• Lead the day-to-day running of services, ensuring patients receive a high standard of care and support.
• Monitor patient access, appointment capacity, activity recording, and service performance.
• Manage complaints, Subject Access Requests (SARs), and patient engagement initiatives.
• Coordinate clinical workforce cover, recruitment of clinical sessions, and service rotas.
• Support KPI monitoring, reporting requirements, data quality, coding compliance, and contractual submissions.
• Oversee EMIS and other clinical systems, including user management, training, and process improvement.
• Manage staff performance, probationary reviews, appraisals, absence management, and wellbeing initiatives.
• Support financial monitoring, claims processes, and income optimisation.
• Ensure compliance with CQC standards, Information Governance requirements, health and safety regulations, and organisational policies.
• Drive continuous quality improvement through audits, service reviews, and patient feedback.

About You

We are looking for someone who can bring a blend of operational leadership, primary care knowledge, and people management expertise.

Essential Criteria

• Experience in GP Practice Management.
• Experience working within primary care, healthcare federations, or NHS healthcare services.
• Knowledge of NHS primary care structures, contractual frameworks, and funding arrangements.
• Experience using EMIS Web.
• Staff management and HR experience.
• Financial management and budgeting experience.
• Knowledge of CQC requirements, Information Governance, GDPR, and employment legislation.
• Strong leadership, organisational, and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• High level of IT literacy, including Microsoft Office applications.

Desirable Criteria

• AMSPAR Practice Management qualification.
• ILM or CMI leadership qualification.
• Advanced EMIS Web knowledge including template and report design.
• Experience of website and social media management.

What We Offer

• Opportunity to work within an innovative and expanding NHS provider.
• Supportive and collaborative leadership team.
• Varied and rewarding role with significant autonomy and impact.
• Opportunities for professional development and career progression.
A chance to contribute to the transformation of primary and community healthcare services across South East London.

How to Apply

If you are an experienced Practice Manager looking for your next challenge and are passionate about delivering exceptional services within primary care, we would love to hear from you.