Practice Manager jobs in Oldham

Job Summary
Are you an organised, detail-focused administrator or junior manager looking to build your career in general practice management? We are recruiting two Assistant Practice Managers to join our management team. Each role is part-time (20 hours per week) and has its own focus, so you can apply for the one that best suits your skills, or for both.

• Role 1: Rota, Staffing & Claims. Working with the business admin team to keep our clinical rota, staffing and financial claims running smoothly.
• Role 2: KPIs, Recalls & Compliance. Working with the practice management team to drive enhanced service KPIs and support CQC compliance and patient safety.

About us
We are a multi-site operator with four practices, all within a 10-minute drive of each other. We have a large, supportive team including a Group Manager, Practice Managers, a management support team, administrators, reception supervisors and GP leads. We are ambitious about growth and committed to delivering high-quality, well-governed care across all of our sites.

Job Description

Job responsibilities
Both roles report to the Group Manager and work as part of a collaborative management team. Each post suits someone who is accurate, reliable and proactive, who enjoys working to deadlines, and who takes ownership of tasks until they are done.

Location and working arrangements
These are on-site roles based at one of our four practices, with the willingness and ability to travel between sites when required. [Add working days/hours and whether they are fixed or flexible.]

Role 1: Assistant Practice Manager (Rota, Staffing & Claims)

Main duties of the job

• Clinical rota and staffing
• Locums, holidays, sickness and annual leave
• PPG meetings and meeting minutes
• Scorecard updates
• Monitoring important patient registers
• Financial claims for local and direct services

Key Responsibilities

Clinical Rota & Staffing

• Working with the business admin team to build, maintain and amend the clinical rota across the sites.
• Booking and coordinating locums and ensuring sessions are safely covered.
• Managing and recording holidays, sickness and annual leave.
• Resolving rota gaps quickly and communicating changes to staff.
• Helping to ensure safe and sustainable staffing levels at all times.

Meetings, Scorecards & Registers

• Supporting PPG meetings, including arranging, attending and taking minutes.
• Taking and circulating minutes for management and other meetings, and tracking agreed actions.
• Updating scorecards accurately and on time.
• Monitoring important patient registers and flagging concerns.

Financial Claims

• Completing claims for local and direct enhanced services, such as minor surgery.
• Preparing and submitting ARRS claims.
• Completing public health claims and PPA claims.
• Keeping accurate records and evidence to support all claims, and checking for missed income.
• Reporting on claims submitted, outstanding and paid.

Role 1 Person Specification

Essential

• Experience in an administrative or management role, ideally in general practice or healthcare
• Experience of rota planning, staffing or leave management
• Experience of accurate record keeping, data entry and minute taking
• Strong numeracy and Microsoft Office skills, particularly Excel

Desirable

• Experience of NHS claims (e.g. ARRS, QOF, enhanced services, public health)
• Experience of locum booking and management
• Experience supporting PPG meetings
• Knowledge of CQC requirements

Role 2: Assistant Practice Manager (KPIs, Recalls & Compliance)

Main duties of the job

• Enhanced service KPI monitoring
• Sending and monitoring recalls
• Chasing patients and ensuring adequate clinic capacity
• Coding checks
• CQC compliance monitoring
• Clinical safety searches and safety-netting checks

Key Responsibilities

Enhanced Services & KPIs

• Working with the practice management team to monitor KPIs for local and direct enhanced services.
• Sending recalls and monitoring responses.
• Chasing patients who have not responded or attended, and escalating where appropriate.
• Ensuring adequate clinic time is available to meet targets, and arranging extra capacity where needed.
• Cross-checking coding to make sure work is accurately recorded and counted.
• Tracking performance against targets and reporting on progress and risks.
• Ensuring KPIs are met and actions are completed on time.

CQC Compliance & Clinical Safety

• Assisting with CQC compliance monitoring across the sites.
• Running clinical safety searches and reporting results to the GP partner for clinical action.
• Carrying out clinical and system checks for safety-netting, such as appointment booking, tasks, referrals and outstanding results.
• Keeping accurate records of checks completed and actions taken.
• Supporting internal audits and keeping evidence ready for inspection.
• Flagging risks, errors or concerns promptly to the management team.

Role 2 Person Specification

Essential

• Experience in an administrative or management role, ideally in general practice or healthcare
• Experience of accurate data handling and record keeping
• Understanding of patient confidentiality and information governance

Desirable

• Experience running clinical searches and reports (e.g. EMIS)
• Experience of coding, QOF or enhanced service delivery
• Experience of recalls and patient follow-up
• Familiarity with CQC compliance and inspection preparation
• Knowledge of safety-netting processes

Pay: £31,200.00-£35,100.00 per year

Benefits:

• Company pension

Work Location: In person